At 3P Learning, we're not just creating educational products; we're crafting masterpieces that set the gold standard in global EdTech excellence. Our products are not just tools; they're tickets to learning adventures loved by millions of children worldwide!
If you are ready to dive into a role that's not just a job then look no further, because at 3P Learning, we're on a mission to revolutionize education and have a blast while doing it!
We are seeking a pro-active and customer-focused Account Manager to join our AMER Sales team. In this role, you'll manage and renew school licenses within our Automated Accounts segment, ensuring schools maximize the value of our products. You'll engage customers ahead of renewal dates, build strong relationships, identify upsell opportunities and maintain accurate records to drive growth and satisfaction.
What you will be doing:
- Proactively engage schools prior to renewal to discuss subscription, usage, satisfaction, renewal and upsell opportunities that align with customer needs.
- Maintain strong customer relationships by proactively engaging prioritized accounts and support growth and product adoption.
- Identify trends and improve engagement by tracking customer interactions, customer feedback and outcomes.
- Ensure records and school information are maintained, accurate and organized in Salesforce.
- Collaborate with Sales, Marketing, Product and Customer Support to provide an exceptional customer experience.
Ideally, you will have:
- 2+ years experience in Sales Support, Customer Success or similar roles, preferably within Education, Technology or SaaS industries.
- Experience using CRM tools such as Salesforce.
- A demonstrated ability to deliver high-quality training to educators, strong customer service and resolve issues effectively.
- Exceptional written and verbal communication skills.
- A clear understanding of the needs and challenges of teachers and educators in the K-12 sector.
Ideally, you will be:
- Client-centric in everything you do with a passion for education.
- Highly organized, detail-oriented and able to manage multiple accounts and priorities.
- Comfortable working collaboratively across teams to achieve shared goals.
Why you will love working with 3P Learning:
- Collaborative, impactful work environment.
- Our global 3P Community.
- Best in class benefits including a Group RRSP Plan
At 3P Learning, we value collaboration, innovation and professional growth. This role is a fantastic opportunity to build meaningful relationships with schools, drive customer success and grow within a supportive team.
We can’t wait to hear from you and look forward to sharing more about 3P and our amazing people and products.
