Manager, Claims - Accident Benefits

Company: CGIC
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: This role operates in English.
Additional Information: This/these role(s) is/are currently vacant

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.  That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.  The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Claims Manager, you will provide operational and technical leadership to a group of supervisors and their teams. You will be accountable for the effective delivery of a superior client experience, maintenance of a highly engaged workforce, management of loss costs, and adherence to claims handling guidelines. You will be responsible for the execution of strategic initiatives within the team to position Co-operators as the industry leader in claims service and results. 

• Lead the team on building collaborative, efficient, and resilient employees to deliver strategic objectives.
• Provide technical coaching, direction, and support to Supervisors.
• Create a client service culture and embed client engagement into the claim’s operations, inspiring and motivating claims teams to provide the best claims experience in Canada.
• Collaborate with team members to ensure consistency in operational, technical, and Human Resources processes.
• Leverage analytics and partnerships to optimize decision making within the operation and file handling.
• Work collaboratively with internal stakeholders in the implementation of business objectives and processes which enhance client engagement, support profitability, and enrich staff engagement
• Develop and execute department and organizational strategic plans and objectives in collaboration with corporate partners.
• Coach and develop your team, recruit and select talent, manage and reward performance, and foster an agile culture to deliver on strategic objectives.

• You have five years of experience in the insurance industry and five years of successful people leadership experience.
• You have a post-secondary degree in Business, Finance, Insurance or Risk Management.
• Having the Fellow Chartered Insurance Professional (FCIP) or Chartered Insurance Professional (CIP) is an asset.
• You have functional knowledge of insurance claims management and claims handling practices, contact center operations, Human Resources practices and procedures, key metrics for measuring success in claims and change management concepts.
• You have working knowledge of Property & Casualty products and services and the insurance regulatory environment.
• You have an understanding of clients changing needs and a demonstrated ability to use metrics and analytical tools to take action on identified opportunities.

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
• You foster innovation and continuous improvement with a focus on client experience.
• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
• You successfully convey messages and demonstrate openness to exploring alternative points of view.
• You use critical thinking to guide decision making.

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information​

Expected salary range $91,000-$141,000

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​

​Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.