Programmatic Support Engineer – Product Support
Job Description:
- support team responsible for providing technical assistance to zeta clients and internal business functions.
- This is a customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills.
- Answering questions from customers about the features and capabilities of our Zeta Application products.
- Developing customer-facing documentation on using certain features on needed basis.
- Ensure that end-to-end display campaigns are run effectively, including tagging, trafficking, and optimization.
- Become a subject matter expert on Programmatic topics such as: platform functionality, campaign best practices, pixel implementation, creative troubleshooting, and more
- Provide technical support of Programmatic platforms, campaign performance, and external DSP tools
- Triage support tickets with issue summary, urgency, and next steps when input is needed from backend engineering teams
Shift Timings: Night Shift (EST & PST)
Education: BSC / BTech / MCA / MSC
Must have Skills:
Functional Skills and Experiences
- At least 3+ years’ experience in 24/7 environment providing technical support
- Extensive problem solving and debugging skills
- Excellent interpersonal and communication skills
- Flexible in working outside of core business hours at short notice
- Should have excellent written and verbal communication skills
- Experience of managing customers across locations/ geographies is preferred
- Deep knowledge of the programmatic ecosystem
- In-depth understanding of DSPs, programmatic advertising, real-time bidding, and ad operations.
- Demonstrated analytical ability
- Experience with troubleshooting ad delivery issues, pixel/tag implementation, and bid optimization.
- Experience using DSPs including (but not limited to): DoubleClick Bid Manager, The Trade Desk, and AppNexus. Zeta DSP a plus
- Deep understanding of Ad Tech industry and how Demand-Side Platforms (DSPs), Ad Servers, Attribution Platforms, etc. work in conjunction
Technical Skills and Experiences:
- Strong MySQL/Oracle database with minimum 2 yrs. of work experience involving DB (MySQL, Vertica, HIVE)
- Good Knowledge with Hand’s on experience on Linux Operating system
- Web technologies & Networking Basics
Good to Have: Certification in programmatic platforms (e.g., Google Marketing Platform, The Trade Desk).
Company Summary
Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.
Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.
Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm
https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc-300945353.html
https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300938241.html
Top Skills
What We Do
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow and retain customers more efficiently.
Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs.
Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world.
Why Work With Us
Zeta is deeply committed to enriching our people’s wellbeing and growth throughout their career journeys. Our autonomous environment gives our teammates the freedom and space to grow, be creative, and come up with innovative solutions to reinvent consumer experiences and impact brand growth.
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