Senior Customer Solutions Engineer

Determined, imaginative, curious—if these are some of the ways you describe yourself, we want to learn more about you!

At TC Energy, we are proud to connect the world to the energy it needs. Guided by our values of safety in every step, personal accountability, one team and active learning, we deliver the critical energy that North America and the world rely on while balancing reliability, affordability and sustainability.

The Opportunity 

The Customer Solutions team is looking to hire a new team member to support the Capacity Management Department. You will experience the opportunity to deepen your knowledge of the regulated pipeline business and the connected customer industry, gaining exposure to the full project lifecycle - from project inception through to retirement - while working collaboratively with a broad range of internal teams across Gas Co.

The successful candidate will be part of a team primarily responsible for evaluating customer service requests and determining facility requirements for connections across NGTL, Foothills, ATCO, and Mainline pipeline systems. In this senior engineer role, you will take ownership of day-to-day technical issues, complete technical reviews and complex analyses, and provide technical support and continuity to enable effective decision-making across the team all while supporting our customers’ commercial needs. 

What you will do: 

• Lead and support the resolution of day‑to‑day technical issues within the Customer Solutions scope, escalating as required. 
• Complete and review Customer Solutions technical deliverables (such as customer requests for incremental gas flow, hydraulic simulations, economic evaluations, regulatory support), ensuring accuracy, consistency, and alignment with established processes and guidelines. 
• Independently complete more complex analysis and project work, including hydraulic modeling, facility assessments, and evaluation of customer requests. 
• Support prioritization of technical work in coordination with the Technical Lead. 
• Collaborate with Commercial, Engineering, Projects, Operations, and other internal teams to resolve technical questions and improve workflows. 
• Identify and support process improvements, documentation needs, and opportunities to improve consistency and efficiency of Customer Solutions’ work. 
• Provide technical guidance and informal mentorship to team members, supporting consistency and knowledge sharing across the team. 

Minimum Qualifications  

• Bachelor of Science in an Engineering discipline (Mechanical, Chemical, Electrical are preferred).  
• Five or more years of progressive, relevant experience (additional recognized professional education or training may offset experience requirement).  
• Registered as a P. Eng (Professional Engineer) with APEGA.  
• Hydraulic simulation software experience 

Preferred Qualifications  

• Strong analytical skills with the ability to independently identify, assess, and resolve complex technical issues. 
• Strong communication and interpersonal skills, with the ability to collaborate effectively in a team environment.  
• Demonstrates initiative in identifying, leading, and implementing process improvements to enhance team efficiency and consistency. 
• Interest in leveraging technology and data-driven tools, with the ability to apply or further develop programming and automation skills relevant to the role. 
• Technology application experience would be an asset including the use of Genetic Algorithm, AI, Machine Learning, and Power platform to provide business solutions  
• Experience reviewing technical work products and providing clear, constructive feedback is considered an asset. 
• Working knowledge of meter stations, laterals, commercial processes, and regulated pipeline operations is considered an asset. 

About our business

We are a leader in North American energy infrastructure, spanning Canada, the U.S. and Mexico. Every day, our dedicated team proudly connects the world to the energy it needs—moving over 30 per cent of the cleaner-burning natural gas used across the continent. Complemented by strategic ownership and low-risk investments in power generation, our infrastructure fuels industries and generates affordable, reliable and sustainable power across North America, while enabling LNG exports to global markets.

TC Energy is an equal opportunity employer and participates in the E-Verify program supervised by the US government. We welcome applications from all qualified individuals regardless of race, religion, age, sex, color, national origin, sexual orientation, gender identity, veteran status, or disability. We are also committed to providing accommodations throughout the recruitment process. Applicants requiring accommodations or accessible formats are encouraged to contact us at [email protected] for support.

All applicants must have legal authorization to work in the country where the position is based, without restrictions. Background screening is required for all positions, which may include criminal and/or credit checks. Offers may be extended at a different level or job title that best aligns with the successful candidate's qualifications.

Learn more

Visit us at TCEnergy.com and connect with us on our social medial channels for our latest news, employee stories, community activities, and other updates.

Thank you for considering TC Energy in your career journey.