Cradle to grave ownership of one or more products/product lines/business initiatives. The Senior Product Manager identifies customer needs, works within the Blackline Product Development process to define a solution that is a good business for Blackline, oversees the development and launch of the product, oversees the sales and support of the product once it is launched, and guides the product through its end-of-life activities.
You will define the product roadmap and make recommendations for your assigned product/service portfolio. You will work in collaboration with the SOC, Customer Care, Sales and Product Marketing to understand what customer problems Blackline Safety can solve with our solutions.
You will use a data-driven understanding of how your ‘customers’ use our products and identify opportunities to better support them. You will partner with engineering, design, marketing, and any other team necessary to deliver a cohesive experience across devices and platforms.
You'll be responsible for identifying and tracking key performance indicators for your products. You will need to be organized, a gifted communicator, have business savvy, and a strong technical acumen, with a passion for delivering value to your customer as well as user experiences that delight.
Responsibilities:
- Establish the competitive set of proposed new roadmap capabilities to solve unmet needs, or create durable competitive advantage against our competition
- Be the primary driver for identifying and driving product vision, strategies, and roadmaps in the context of broader organizational strategies and goals
- Drive customer value by identifying and prioritizing highest impact capabilities
- Identify upcoming user and market needs, then work with the team to develop a product plan that addresses them
- Define a practical, yet aggressive set of requirements for each [block] release based on roadmap, user requirements, technical architecture, and business needs
- Deliver business cases advocating for appropriate additional investment to grow your Product and/or Service
- Serve as a subject matter expert in all things Product and/or Service including a solid understanding of the underlying systems and services that impact the customer experience
- Identify key input and output metrics which will inform how you measure and monitor your Product and/or Service’s performance
- Write capability & feature specifications, and maintain a prioritized backlog that aligns with the roadmap
- Manage end-to-end delivery of your roadmap resulting in measurable improvements to the experience and bottom line
Qualifications/Education:
- 5-7 years of Product experience
- Technical background at least at the undergraduate level.
- MBA is nice to have, but not required as long as you have a strong understand of business and economics fundamentals.
- Willingness to learn, follow/improve processes, take ownership of you product, and continuously make tough prioritization decisions
Blackline Safety Calgary, Alberta, CAN Office
803 24 Ave SE, Unit 101, Calgary, Alberta, Canada, T2G 1P5
