Own a portfolio of ecommerce merchant accounts, driving revenue expansion and retention. Responsibilities include identifying growth opportunities, monitoring account health, preventing churn, leading data-backed partner conversations, coordinating with Sales, Product, Design, and technical teams, and incorporating merchant feedback into product improvements. The role requires proactive ownership, analytical decision-making, clear communication, and comfort working in a fast-paced, high-growth environment.

Provide live-chat and email support to ecommerce partners using the AfterSell application. Troubleshoot technical issues, educate customers, resolve or escalate complex problems, collect product feedback, and contribute to projects such as documentation, partner onboarding, review generation, and ticket-triage improvements. The role also uses AI and automation to improve support efficiency, identify recurring issues, and develop scalable customer experience processes.