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The Customer Success Manager at Syndio will build relationships with customers, guiding them towards achieving their workplace equity goals while ensuring compliance with equity needs. Responsibilities include advising on equity strategies, collaborating with various teams, and promoting product usage. This role involves working with large enterprise clients and engaging executives to deliver workplace fairness solutions.

Lead and manage the software development team, focusing on AI, ML, and data capabilities for Syndio's SaaS platform. Collaborate with various teams to establish a technical roadmap, ensure scalable and reliable core system operations, and evolve the tech stack, while maintaining a positive work culture and accountability.

The Manager, Cloud Reliability will oversee the Site Reliability Engineering, Platform Engineering, and Cloud Operations functions, focusing on defining a vision for the organization while ensuring the scalability, reliability, and performance of cloud-based platforms. You will develop Service Level Objectives, manage infrastructure capacity, and foster partnerships with various teams to integrate reliability into the product lifecycle.

The Manager, Cloud and Site Reliability Engineering will lead teams in Site Reliability Engineering and Cloud Operations, develop and drive the vision for SLOs, capacity management, and cost optimization, while ensuring the reliability and scalability of complex cloud systems. Responsible for mentoring and managing teams, fostering strong partnerships across functions, and ensuring that reliability is integrated throughout the product lifecycle.

In this role, you'll manage responsible AI program activities, oversee RFP processes, and engage in legal contract reviews to ensure accuracy and compliance. You'll work with technical teams to evaluate AI system performance and communicate effectively with customers and stakeholders about AI capabilities and risks.

The Customer Success Manager at Syndio will guide customers in achieving workplace equity goals, serving as a trusted resource for their ongoing needs. Responsibilities include fostering relationships with clients, collaborating with internal teams, managing renewals, upsell opportunities, and influencing customer service strategies to enhance client engagement.

As a Senior Backend Software Developer, you will design, implement, and maintain backend systems and APIs, focusing on data management and security. You'll collaborate with a team of developers to enhance technological capabilities and mentor junior members, all while ensuring platform reliability for customer success.