Jobs at athenahealth

Manages a remote Sales Operations and Contracting team supporting client acquisition, onboarding, proposals, contracts, amendments, approvals, and order processing. Oversees shared queues, team performance, reporting, dashboards, and operational metrics while partnering with Sales, Customer Success, Onboarding, Finance, Legal, and Continuous Improvement. Leads process improvement, automation, change management, prioritization, escalation handling, and team development. Travel is required 20% annually.

Manage contract and proposal lifecycle, validate bookings and revenue calculations, maintain CRM data integrity, triage pricing/discount requests, support billing, offboarding, and repricing. Coordinate with Legal, Finance, Billing, Deal Desk, and Sales/Customer Success, document processes, implement productivity improvements and automation, and use AI tools to improve accuracy and efficiency.