Jobs at Dialpad

Own the full mid-market sales cycle, from lead conversion and strategic prospecting through complex deal closure. Build pipelines, develop multi-stakeholder opportunities, collaborate with SDRs, partners, sales engineers, and leadership, and manage forecasts and deal reviews. The role focuses on acquiring new customers and solving business communication challenges using Dialpad’s SaaS products.

Own end-to-end U.S. and international payroll processing, reconciliations, payroll journal entries, and general ledger accounting. Manage benefits deductions, time and attendance data, payroll taxes, audits, year-end reporting, and employee payroll inquiries. Partner with vendors, People Operations, Finance, Treasury, and other teams to resolve issues, support system integrations, ensure regulatory compliance, and improve payroll processes across multiple countries.

Lead architecture and delivery of Dialpad's agentic AI platform: build scalable multi-agent orchestration, real-time conversational and voice reasoning, retrieval and memory systems, inference/fine-tuning pipelines, observability and safety frameworks, and mentor engineering teams while partnering cross-functionally to productionize autonomous workflow execution.

Lead architecture and delivery of Dialpad's agentic AI platform, building scalable multi-agent orchestration, memory and retrieval systems, real-time voice reasoning, inference optimization, safety/observability, and production integrations while mentoring engineers and partnering with product and research.

Lead vision, architecture, and delivery of Dialpads agentic AI platform. Manage ~130 engineers across multiple teams, drive platform roadmap, reliability, safety, evaluation, and observability. Partner with Product, Research, Design, and executives to align strategy, hire and grow managers and architects, set KPIs and OKRs, and optimize budgets for production-grade multi-agent orchestration and real-time conversational AI systems.

Lead platform-level product design for AI-first business communications. Define patterns, primitives, and interaction models, ship coded prototypes and production code, evolve the design system, mentor designers, and drive cross-team AI-enabled tooling and infrastructure.

Lead design of agentic voice personas and interaction standards. Define pacing, prosody, handoffs, and quality metrics; partner with AI and Speech engineers to shape prompt-driven behaviors and turn-taking; research emotional states and set platform-wide VUI standards applied across verticals.

Own product direction for custom SLMs, ASR, and real-time inference across the full model lifecycle: data acquisition and annotation, training and adaptation, evaluation, release, monitoring, and retirement. Define data strategy and quality bars, run evals and error analyses, make trade-offs between latency, cost, and model capability, and coordinate with product engineering and GTM while owning release and rollback decisions.