Jobs at GitLab

Lead renewal analytics and forecasting for direct and channel motions. Build renewal health scoring and predictive models, improve Clari and SFDC processes, surface churn and expansion insights, partner with RevOps/Finance/IT, automate reporting, and present recommendations to senior stakeholders to improve retention and renewal performance.

Leads GitLab’s global SMB new-business organization across EMEA and AMER, overseeing regional sales, BDR, and SDR managers. Owns new-logo strategy, pipeline generation, quota and territory planning, forecasting, revenue reporting, hiring, manager development, and cross-functional alignment. The role drives outbound sales motions, develops team performance, analyzes market opportunities, and represents new-business strategy to senior leadership.

Lead the architecture and delivery of GitLab’s data products, including near-real-time data ingestion, knowledge graph integrations, data marketplaces, observability, and data-sharing APIs. Translate ambiguous 0-to-1 initiatives into roadmaps, resolve cross-team dependencies, ensure operational readiness across deployment surfaces, and mentor engineers. The role requires deep full-stack expertise, technical leadership, and experience with AI-powered orchestration and multi-tenant SaaS systems.

Own GitLab’s competitive positioning for AI and agentic software development. Analyze competitors and market signals, shape product roadmap recommendations, develop sales and executive enablement assets, lead displacement campaigns, and brief analysts, investors, and executives. Establish thought leadership, define competitive narratives, measure win-rate impact, and elevate competitive marketing practices across the team.

Manages GitLab for Nonprofits and GitLab for Education programs from strategy through execution. Responsibilities include building nonprofit and university partnerships, overseeing operations, improving processes, supporting technical implementation, managing communications and inquiries, tracking program performance, collaborating with Sales and Marketing, creating advocacy and storytelling resources, and researching social impact best practices.

Lead product vision and strategy for an end-to-end AI-powered software factory. Integrate planning, coding, review, and verification across GitLab Duo Agent Platform and product areas. Collaborate with engineering, design, and GTM teams, identify gaps and dependencies, present recommendations to executives, and drive execution to deliver cohesive developer workflows.

Own security risk identification, quantification, prioritization, and remediation across third-party risk, assessments, and security findings. Maintain risk registers, reporting, metrics, and remediation tracking while partnering with technical and business stakeholders. Lead AI risk management for ISO 42001 certification and build automation, scripting, and AI-enabled tools to improve GRC workflows. Monitor emerging risks, frameworks, regulations, and threat trends, communicating business-relevant risk insights to leadership.

Manages a portfolio of customer renewals from tracking and quoting through on-time closure. Conducts consultative customer conversations, identifies expansion opportunities, prepares renewal documentation, analyzes usage and contract terms, escalates risks, and maintains accurate CRM records. Collaborates with Sales, Customer Success, Finance, and peers to resolve blockers, forecast outcomes, support retention, and drive recurring revenue growth within defined processes and frameworks.

Manages a team of renewals professionals, translating renewal strategy into daily processes, forecasting retention and expansion, monitoring CRM performance, and partnering with Sales, Customer Success, and Finance. Coaches team members, sets goals, drives accountability, resolves moderately complex renewal issues, supports pricing and contract discussions, removes workflow blockers, and fosters engagement in a fully remote, asynchronous environment.

Leads GitLab’s Database Excellence organization, setting strategy for PostgreSQL and other application datastores. Owns database reliability, capacity, availability, sustainability, infrastructure costs, and platform standardization. Manages three Engineering Managers, develops technical leaders, oversees hiring and organization design, establishes objectives and KPIs, manages budgets, partners cross-functionally on platform investments, and serves as an escalation point for database incidents and operational processes.

Leads technical direction for GitLab’s Core DevOps services, covering CI, CD, planning, and source control. Defines architecture, quality metrics, migration strategies, and technical roadmaps; addresses systemic risk and complex design decisions; prototypes and writes code when needed; partners with Infrastructure, Security, SRE, and Product; adopts AI capabilities; mentors senior engineers; supports incident response and senior technical hiring.

Lead hands-on product security architecture across GitLab, including design reviews, threat modeling, systemic risk remediation, security standards, prototypes, and reusable developer guardrails. Partner with engineering and product leaders, secure distributed systems and software supply chains, guide AI coding tool security, mentor security engineers, and influence technical direction through proactive architecture and clear communication.

Triage bug bounty and vulnerability management reports, validate findings, assess severity, identify duplicates, and coordinate remediation through closure. Collaborate with PSIRT, engineering, legal, communications, customer success, and security teams. Support CVE assignments as a CNA representative, communicate with researchers and customers, maintain accurate records, monitor operational metrics, and improve vulnerability-handling procedures, runbooks, and documentation.

Create technical content, videos, demos, presentations, and product walkthroughs showcasing GitLab’s DevSecOps and AI agent capabilities. Engage developers, customers, sales teams, and online communities through webinars, events, forums, Discord, and social platforms. Answer technical questions, deliver analyst briefings, research the developer tools landscape, test new features, and provide product feedback. The role is remote, supports U.S. and Canadian time zones, and requires up to 20% travel.

Leads Professional Services operations by building scalable planning, forecasting, capacity, resource management, delivery, financial, and reporting processes. Partners with Finance, Sales, Customer Success, Engineering, and Delivery to improve PSA, CRM, time-tracking, automation, service pricing, revenue recognition, and go-to-market alignment. Provides leadership visibility into pipeline, staffing, utilization, project economics, margins, and growth while driving operational maturity across distributed services organizations.

Generates qualified meetings and sales pipeline through inbound lead management, account research, discovery conversations, and multichannel outreach. Collaborates with marketing and sales teams to develop target lists, messaging, and call strategies. Tracks activities in Salesforce and Outreach.io, reports results, documents processes, and mentors new SDRs. The role is fully remote and includes onboarding and training in GitLab and DevOps.

Provide technical direction for GitLab Dedicated, a managed single-tenant SaaS platform. Lead architecture and transformation across resilience, failover, tenant orchestration, change management, automation, and platform integrations. Identify systemic reliability and scalability risks, establish reusable platform patterns, strengthen service ownership, and guide cross-team technical decisions. Mentor senior engineers and advance engineering excellence across the organization.

Owns execution and outcomes for the Chief Customer Officer’s strategic portfolio, including go-to-market transformation, retention and renewal programs, product feedback loops, and executive account engagement. Converts executive direction into structured workstreams, coordinates senior cross-functional stakeholders, monitors program health and business metrics, escalates risks, drives accountability, and recommends scope or prioritization changes. The role also establishes operating standards for a growing programs function in a globally distributed environment.

Leads cross-team backend initiatives and technical architecture for GitLab’s Core DevOps platform. Responsibilities include modernizing a monolith, establishing service, API, data, security, testing, and observability standards, guiding Go and Kubernetes practices, supporting Rust adoption, participating in incident response, mentoring engineers, reducing technical debt, and advancing AI-assisted engineering workflows.

Build and lead a globally distributed DevOps engineering team responsible for reliable platform capabilities and repository experiences. Hire, mentor, and develop engineers; guide architecture, security, performance, and maintainability; align delivery with product and design; improve agile workflows and execution; integrate AI-assisted tooling; and support operational health, reliability, and incident management.