Jobs at GitLab

Leads regional candidate experience operations, including interview coordination, offers, contracts, background checks, onboarding handoffs, workload balancing, escalations, and specialist development. Builds candidate experience reporting, identifies process risks and bottlenecks, standardizes global coordination processes, and partners with recruiting, hiring managers, People Operations, IT, and talent leadership across time zones.

Build and operate GitLab’s Gitaly backend storage tier, focusing on distributed storage, Git repository management, performance, reliability, scalability, and observability. Own complex technical initiatives from design through rollout and operational support. Collaborate cross-functionally, mentor engineers, improve engineering practices, respond to incidents, participate in on-call rotations, and support highly available production systems.

Leads second-line SOX compliance for assigned business processes, advising control owners on risk assessment, control design, remediation, and deficiency evaluation. Prepares auditor-ready technical memos, reports, process documentation, and severity assessments; coordinates with Internal and external auditors; and partners with IT SOX on systems and application controls. The role also supports compliant adoption and automation of AI-enabled processes and collaborates with cross-functional business leaders.

Owns end-to-end B2B lifecycle marketing programs, including automated nurture journeys, triggered emails, campaign and event follow-up, ABM initiatives, segmentation, testing, QA, sales routing, and performance optimization. The role partners cross-functionally with Campaigns, Product Marketing, Marketing Operations, Events, Field, Content, and regional teams to improve prospect engagement, MQL conversion, and pipeline.

Leads revenue and go-to-market strategy across segmentation, sales coverage, monetization, market expansion, pricing, packaging, and investment priorities. Builds models, analyses, and decision memos; advises senior Sales, Finance, and Product leaders; translates customer and field insights into product and commercial recommendations; and partners with Field Operations and Enablement to execute multi-quarter changes.

Conduct outbound prospecting, research target accounts, engage buyer personas, qualify opportunities, and generate sales-accepted meetings and pipeline. Manage multichannel outreach using Outreach, track activities in Salesforce, collaborate with marketing, sales, and customer success teams, attend regional events, document processes, and mentor new BDRs. The role is fully remote for candidates in the United States and Canada’s Pacific Time Zone, with training and a path toward Account Executive advancement.

Conduct outbound prospecting, research target accounts, qualify opportunities, and generate sales-accepted opportunities and pipeline. Manage multichannel outreach using calls, email, and social platforms; track activities in Salesforce; collaborate with marketing, sales, and customer success teams; attend events; improve processes; and mentor new BDRs.

Leads GitLab’s Canadian sales organization, managing Account Executives responsible for software sales, bookings, revenue, and customer growth. Develops territory strategies, forecasts, pipeline plans, and performance metrics; recruits, coaches, and develops sales talent; builds executive customer relationships; and collaborates with Marketing, Renewals, and Sales Operations. The role requires enterprise software sales leadership, go-to-market strategy development, strong communication and negotiation skills, and occasional travel. Candidates must be located in Canada.

Leads Growth Marketing operating rhythms, strategic cross-functional initiatives, budget tradeoffs, executive preparation, pipeline reviews, and leadership commitments. Acts as a strategic partner and delegate to the VP of Growth Marketing, influencing ten functions without direct authority. Requires extensive B2B software marketing leadership, broad marketing expertise, business and financial fluency, executive communication, hands-on AI use, and familiarity with developer or DevOps audiences.

Leads complex, multi-workstream professional services programs for strategic customers. Responsibilities include defining delivery methodologies, managing roadmaps, dependencies, budgets, risks, schedules, stakeholders, and milestones; establishing program governance; communicating delivery metrics; and coordinating customer, engineering, security, architecture, and delivery teams. The role supports customer adoption and transformation through structured agile program execution in a remote environment.

Leads community growth strategy, member experiences, events, automated journeys, and integrated marketing for GitLab’s community programs. Builds programming calendars, collaborates with Sales, Customer Success, executives, and external partners, and uses AI and analytics to improve membership growth, engagement, retention, advocacy, and account participation.

Own and coordinate cross-functional fraud and abuse prevention programs across Trust and Safety, Security, Engineering, Product, Legal, and Finance. Translate abuse trends into prioritized defenses, business cases, metrics, and implementation plans. Partner on payment fraud, chargebacks, account verification, AI-based risk detection, and incident escalation. Drive initiatives to completion without direct authority while balancing fraud risk with legitimate-user experience.

Leads GitLab’s Product, Sales, and Finance Data Science teams, managing managers and a 12-person organization. Sets data science standards, prioritizes investments, partners with executives, drives product adoption and revenue growth, and oversees experimentation, causal inference, predictive modeling, and AI initiatives. Develops talent, builds succession, and collaborates with Analytics Engineering and Data Engineering on a shared data and AI roadmap.

Own complex enterprise customer escalations from engagement through resolution, coordinating Engineering, Support, Product, Customer Success, and Sales. Lead executive communications, maintain customer-facing resolution plans, manage commitments, coordinate with Incident Managers, and oversee post-escalation reviews and relationship repair. Develop escalation playbooks and process improvements while providing globally distributed, on-call support for high-severity customer situations.

Owns public sector account growth across Canadian provincial, municipal, and post-secondary organizations. Responsibilities include building account plans, managing complex procurement and contracting cycles, developing pipelines, closing and expanding business, advising senior stakeholders, and partnering with system integrators, resellers, and internal technical and customer success teams. The role requires positioning GitLab’s AI-powered DevSecOps platform for software modernization, security, compliance, and infrastructure initiatives.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Own the strategy, roadmap, experimentation program, launches, information architecture, content governance, and performance metrics for GitLab’s high-traffic B2B website. Partner with UX, content, product marketing, engineering, localization, analytics, and SEO teams to improve conversion, pipeline, trial growth, launch execution, and AI-ready content workflows. Lead through influence in GitLab’s all-remote environment.

Leads VP-level and senior executive searches across corporate functions, from strategy and market mapping through assessment, selection, negotiation, and closing. Advises C-suite stakeholders, develops talent strategies, engages passive executive candidates, manages confidential searches, and improves executive recruiting frameworks, assessment practices, reporting, and tools within a globally distributed Talent Acquisition team.

Build and maintain fullstack features for GitLab’s post-purchase subscription lifecycle, including renewals, billing accounts, auto-renewal, overages, reconciliations, and subscription visibility. Partner with Product and Design, integrate billing and customer systems, write reliable tested code, support safe rollouts and monitoring, participate in code reviews and incident response, and reduce technical debt and architectural risk.

Sets product strategy for tenant scalability and unified deployment across GitLab.com, Dedicated, and future deployment models. Defines platform requirements, partners with technical engineering teams, validates customer needs, builds investment cases, manages cross-functional alignment, and guides tradeoffs involving isolation, regionality, compliance, and platform unification. The role also represents GitLab externally as a thought leader and coaches other product managers.