Jobs at Leap Tools

Prospect, qualify, and generate leads for the Account Executive team through email, LinkedIn, and phone outreach. Build targeted account lists, execute campaigns with marketing and revenue operations, organize prospect data in CRM systems, document conversations, and consistently deliver qualified opportunities against team and revenue goals.

Lead the architecture, development, and delivery of scalable backend systems, APIs, data pipelines, and services supporting global 3D and computer vision applications. Drive technical direction, system performance, resiliency, observability, and maintainability. Mentor senior engineers, conduct architecture reviews, lead cross-functional initiatives, influence hiring and team growth, and shape engineering culture and long-term technical vision.

Manage end-to-end visualizer integrations, coordinate with Professional Services and internal teams, design maintainable web-based visualizer solutions, create processes and documentation, and mentor Technical Project Management staff to deliver exceptional customer experiences on schedule.

Manage the post-onboarding lifecycle for a portfolio of SMB SaaS customers across North America. Responsibilities include monitoring customer health, retention, and expansion; building trusted executive relationships; identifying growth opportunities; maintaining accurate customer success records; advocating for customer needs internally; and collaborating with product, sales, and leadership to improve customer outcomes.

Manage the customer lifecycle for mid-market strategic accounts, driving customer health, retention, and expansion. Build trusted relationships with customers and C-suite executives, identify opportunities to increase platform adoption, maintain accurate records in Salesforce, mentor Customer Success teammates, and advocate for customer needs internally. The role requires managing a book of enterprise business, handling technically complex processes, prioritizing deadlines, and delivering exceptional customer experiences in a remote-first SaaS environment.

Lead a team of Customer Success Managers serving mid-market customers. Responsibilities include growing and retaining the customer base, increasing revenue retention, resolving escalations, representing customer needs internally, documenting technical solutions, and coaching CSMs to achieve performance goals. The role also drives process improvements, customer satisfaction, strategic recommendations, and strong customer experiences in a SaaS environment.

Lead a team of Customer Success Managers serving mid-market customers. Drive retention, revenue growth, customer satisfaction, and exceptional experiences while coaching team members, supporting escalations, documenting technical solutions, analyzing data, and partnering with Product, Sales, and Leadership to improve customer outcomes.

Own specific product segments, define requirements, write product specs, coordinate development, collaborate with customers and cross-functional teams, use data and A/B testing to drive decisions, and maintain high quality and user-focused design.

Lead product development by working with users, customers, and engineering to define requirements, write product specifications, coordinate project delivery, build technical understanding, and use data (including A/B testing) to drive decisions and improvements.

Manage customer visualizer integrations end-to-end, partner with Professional Services and internal teams to deliver and design maintainable visualizer solutions, maintain processes and documentation, and provide technical expertise and best practices to ensure on-time, high-quality customer experiences.

As a UI/UX Designer, you will create innovative product design experiences using Figma, collaborate with cross-functional teams, and refine designs based on data-driven insights to enhance user experience.

Build and maintain production-scale infrastructure and automation: CI/CD, release automation, testing environments, monitoring and incident response. Improve scalability, tooling, and developer workflows; collaborate with engineers and QA and mentor peers to raise engineering infrastructure quality.

Serve as the primary customer-facing specialist for the company's CMS, helping clients build and optimize websites, deliver demos and training, troubleshoot issues, and provide strategic recommendations. Drive product insights from customer conversations, improve web team processes, support a portfolio of accounts, and occasionally represent the company at events.

The role involves developing backend services using Python and Django, ensuring high availability and performance, and leveraging computer vision technology for 3D experiences in home decor.

Build scalable, high-performance front-end experiences using React/Next.js and Three.js, collaborate with product and design, own systems, integrate computer vision, and deliver polished UX for customers.

Lead GTM technical operations and RevOps to optimize sales, marketing, and customer success processes. Own Salesforce CRM administration, reporting, quota allocation, enablement, and cross-functional discovery to drive adoption and revenue performance. Manage a Sales Ops Administrator and collaborate with engineering to build data models and dashboards that inform strategic decisions.

Lead and optimize end-to-end revenue operations across sales, marketing, and customer success. Manage Salesforce administration, data, reporting, quota allocation, enablement, and toolstack adoption. Drive cross-functional projects, build data models with engineering, triage user support, and directly manage Sales Ops staff to improve acquisition, productivity, and strategic decision-making.

Lead revenue operations across sales, marketing, and customer success. Own Salesforce CRM, data management, reporting, enablement, quota allocation, tooling, and cross-functional projects to improve sales productivity and adoption. Manage RevOps hires and partner with engineering to build analytics and data models that drive strategic decision-making.

Lead product strategy and execution for a suite targeting independent retailers. Work with customers and internal teams to identify needs, write product specs, coordinate development, use data and A/B tests, and discuss technical design decisions with engineering to drive adoption and quality.