Jobs at Leap Tools

Leads a team of Customer Success Managers serving mid-market customers. Responsibilities include growing and retaining accounts, increasing revenue retention, supporting escalations, coaching team members, documenting technical solutions, improving customer experiences, and partnering with Product, Sales, and Leadership. The role requires strong account management, technical understanding, data analysis, communication, and team leadership skills in a SaaS environment.

Leads a team of Customer Success Managers serving mid-market customers. Responsibilities include driving retention and revenue growth, coaching and developing CSMs, supporting escalations, documenting technical solutions, improving customer experiences, analyzing data, and representing customer needs to Product, Sales, and Leadership.

Lead product marketing and go-to-market expansion into the furniture segment. Develop launch strategies, analyze competitors and industry trends, build industry relationships, conduct customer interviews, create sales messaging and enablement, align product roadmaps with market needs, and track adoption and revenue KPIs. The role focuses on tactical market penetration, sales support, brand visibility, and adapting successful industry strategies to drive growth for a B2B SaaS visual product.

Manage relationships with approximately 100–150 clients, helping them build websites through the CMS platform. Provide tailored recommendations, product training, demos, consultations, and ongoing email and phone support. Gather customer insights to influence the product roadmap, improve internal processes, and support business development. Represent the company at selected industry events while collaborating cross-functionally with development, marketing, and customer success teams.

Manage the customer lifecycle for mid-market strategic accounts, focusing on customer health, retention, expansion, and adoption. Build trusted executive relationships, identify growth opportunities, advocate for customers internally, maintain accurate customer success records, and collaborate with Product, Sales, and Leadership. The role also includes mentoring Customer Success teammates and managing technically complex customer processes.

Own the definition and launch of a greenfield iOS and Android consumer app. Develop product concepts, write specifications, coordinate engineering delivery, define success metrics, and use data, experimentation, and user feedback to guide decisions. Apply computer vision and AI capabilities to create polished, intuitive consumer experiences while collaborating closely with engineering and cross-functional teams.

Manage the post-onboarding lifecycle for SMB SaaS customers, owning customer health, retention, expansion, and advocacy. Build trusted relationships, identify growth opportunities, maintain accurate customer records in Salesforce, communicate customer needs internally, and collaborate across teams to improve customer experience. The role requires B2B account management experience, technical aptitude, executive communication, strong organization, and proficiency with Google Workspace and Salesforce.

Own the definition and launch of a greenfield iOS and Android consumer app. Develop product strategy, write specifications, coordinate engineering delivery, define success metrics, and use data, A/B testing, and user feedback to guide decisions. The role combines strong UI/UX judgment with computer vision and AI capabilities to create a polished consumer experience.

Manage the post-onboarding lifecycle for SMB customers, focusing on customer health, retention, expansion, and product adoption. Build trusted customer relationships, identify growth opportunities, advocate for customer needs internally, maintain accurate success records, and collaborate cross-functionally to improve customer experiences. The role requires managing a book of business, engaging technical and executive stakeholders, and prioritizing multiple competing demands in a remote-first SaaS environment.

Lead the architecture and development of a greenfield iOS and Android consumer application from concept through launch and scale. Make foundational decisions across React Native, Expo, and native platforms; build polished, performant mobile experiences; establish engineering standards and release processes; integrate backend, computer vision, and AI capabilities; and mentor engineers while partnering with Product and Design.

Design UI and UX flows, improve design systems, maintain design integrity through product launches, and use data, user research, and A/B testing to refine experiences. Collaborate with engineering, product, marketing, sales, and customer success teams to create accessible, high-quality product designs and continuously iterate based on stakeholder and user feedback.

Manage customer visualizer integrations throughout their lifecycle, coordinating with Professional Services and internal teams to deliver technical solutions on time. Design maintainable visualization implementations, provide technical guidance to Customer Success, Sales, and Product teams, and help maintain processes, templates, and documentation. The role requires strong organization, communication, familiarity with web technologies and scripting, and proficiency with Google Workspace.

Manage visualizer integrations across the customer lifecycle, coordinating with Professional Services and internal teams to deliver scalable technical solutions on time. Define deliverables, roles, processes, documentation, and best practices while balancing complexity and technical debt. Provide technical expertise to Customer Success, Sales, and Product teams, mentor project-management colleagues, and support exceptional customer experiences.

Build scalable, high-performance consumer applications using computer vision and 3D experiences. Lead projects from concept through launch, own front-end systems, participate in architecture and design discussions, mentor engineers, improve development practices, support partners, and contribute to hiring and engineering culture.

Build scalable, high-performance front-end solutions for 3D interior-decor experiences using computer vision. Collaborate with product, design, stakeholders, and engineering teams to deliver customer-focused features. Own systems through development, deployment, operation, and continuous improvement while supporting partners and maintaining high quality. The role offers mentorship and growth in a remote-first environment.