Jobs at Retell AI

Own post-launch relationships and net revenue retention across enterprise accounts. Responsibilities include driving product adoption and consumption, managing renewals and expansions, using usage data to build commercial cases, conducting QBRs, negotiating renewals, and partnering with Product and Engineering on customer blockers. The role requires post-sales experience at a B2B software company, commercial ownership, executive communication, and comfort with usage analytics and technical concepts.

Own and build Retell AI’s company-wide procurement function, including vendor selection, sourcing, negotiation, contracting, renewals, spend management, cost savings, and vendor consolidation. Create scalable procurement processes, policies, and approval workflows while partnering with Finance, Legal, Engineering, IT, HR, and leadership. Manage strategic software and infrastructure spend, improve cost visibility, negotiate favorable terms, and use automation and AI to improve efficiency.

Product Design Interns will design user flows, interfaces, wireframes, and interactive prototypes for AI voice agent products. They will collaborate with engineers and founders to ship polished features, identify UX friction, contribute to the design system, and refine experiences through feedback. The role emphasizes product thinking, visual craft, usability, and attention to detail in an on-site Redwood City environment.

Support enterprise customers deploying and scaling AI voice agents. Build conversation flows, integrations, and deployment strategies; debug APIs, webhooks, SIP, telephony, authentication, latency, and production issues. Collaborate with customer engineering teams and internal Product and Engineering groups to identify product improvements and expand adoption. The role requires bilingual Spanish and English communication, technical problem-solving, customer-facing consulting, and availability overlapping Pacific Time hours.

Build and launch voice AI solutions for enterprise customers, writing production code and integrating CRMs, ERPs, scheduling tools, and other systems. Work directly with customers to understand needs, resolve technical issues, support sales demos, and translate feedback into product improvements. The role involves an approximately equal split between software development and customer engagement, with opportunities to become an expert in building voice AI agents.

The SEO Strategist will lead organic growth strategy and execution, leveraging AI to optimize SEO, build content systems, and partner with product teams for growth.

As a Senior Backend Engineer, you'll design scalable backend systems, build foundational architecture, and manage complex projects within a voice AI-driven platform.

As a Senior Full-Stack Engineer at Retell AI, you'll develop scalable systems and intuitive interfaces, bridging backend integrations with frontend experiences, focusing on voice automation solutions.

As a Senior Forward Deployed Engineer, you'll deliver voice AI solutions to enterprise clients, bridging technical and non-technical teams while driving project delivery and adoption.

Lead customer deployments of voice AI agents from discovery through production launch. Responsibilities include understanding customer workflows, translating requirements into AI workflows, configuring agents and automation, integrating APIs and business systems, troubleshooting technical issues, running demos and working sessions, coordinating with Sales, Product, Engineering, and Customer Success, tracking project risks, and optimizing deployments. The role also develops repeatable implementation playbooks and identifies expansion opportunities.

Leads strategic customer engagements from discovery through production deployment and expansion of AI voice solutions. Partners with executives to identify automation opportunities, build ROI cases, design workflows, and develop execution plans. Coordinates Sales, Product, Engineering, and Customer Success teams, advises customer stakeholders, drives complex initiatives, and translates successful deployments into repeatable playbooks and product insights.

Design and deploy production-grade LLM-powered workflows, internal tools, and automations to improve recruiting, security/compliance, finance, operations, CRM integrations, and GTM processes across the company.

Deliver production-ready voice AI solutions to enterprise customers: prototype to production, build full-stack integrations, lead deployments, translate field feedback into product improvements, and partner with sales while communicating technical concepts to non-technical stakeholders.

Manage strategic relationships and partnerships for Retell AI, focusing on business development, ecosystem growth, and partner enablement across various technology sectors.

Sell Retell AI’s voice AI platform to large enterprises by owning full sales cycles, designing pilots, building quantified business cases, navigating procurement/security, and driving production and expansion across multi-stakeholder buying committees.

As a Senior Product Designer at Retell AI, you will manage end-to-end product design, shaping user interaction with AI voice agents and ensuring a high-quality user experience.

Deliver end-to-end voice AI solutions for enterprise customers: prototype to production, build full-stack integrations (Python, JavaScript/TypeScript) with CRMs/ERPs, partner with sales, scope and resolve blockers, codify reusable patterns, translate field feedback to product recommendations. Fluent Mandarin required to support China-based customers; occasional international travel may be needed.

Lead end-to-end deployments of Retell's voice AI platform, guiding discovery, designing conversational workflows, building prototypes, driving technical delivery, creating ROI models, and advising executives to ensure successful production launches and adoption.

The Principal/Staff Engineer will lead the technical direction of the platform, overseeing systems architecture, driving complex initiatives, and ensuring scalability and reliability while mentoring the engineering team.

Build production-grade AI workflows, automations, and voice AI agent systems for internal and customer-facing use. Ship code to production, work cross-functionally with founders and engineers, and design integrations, tooling, and infrastructure that scale company operations and customer experience.