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Artificial Intelligence • Digital Media • eCommerce • Marketing Tech • Software • Automation
Provide live-chat and email support to ecommerce partners using the AfterSell application. Troubleshoot technical issues, educate customers, resolve or escalate complex problems, collect product feedback, and contribute to projects such as documentation, partner onboarding, review generation, and ticket-triage improvements. The role also uses AI and automation to improve support efficiency, identify recurring issues, and develop scalable customer experience processes.
