Jobs at Stord

Lead implementations and launches for brands across Stord's network, managing systems integrations, SIT/UAT, WMS/OMS deployment, go-live and hypercare. Build SOPs, coordinate cross-functional teams and customers, and implement processes to ensure fulfillment center self-sustainability and profitability.

Lead and develop a Customer Support team to deliver timely, accurate case resolution. Own KPIs (TTFR, TTR, CSAT), analyze data from CRM/WMS/OMS, build dashboards, and drive process and system improvements. Manage escalations, update SOPs, and collaborate cross-functionally with Operations, Transportation, Finance, and Tech to improve client experience and operational efficiency.