Jobs at Zuma

Lead product design and UX across Zuma's agentic-AI platform. Define interaction patterns between humans and autonomous agents, craft coherent multi-persona experiences, shape product strategy with founders, and scale the design function through mentorship, standards, and hands-on execution in a fast-moving startup.

Lead architecture and implementation of agentic AI systems powering Zuma's platform. Rebuild onboarding and integration frameworks, implement analytics and observability for LLM performance, translate product needs into technical solutions, mentor engineers, establish engineering standards, and work directly with customers to enable scalable, production-grade AI experiences.

Lead end-to-end development and production deployment of agentic AI systems and full-stack products. Architect integrations with property management systems, improve reliability and observability, define engineering standards, and partner with product and operations to ship scalable AI agents across voice, text, and email.

Lead architecture and rewrites for a scalable, resilient AI-first platform. Own backend systems, data storage performance, deployment pipelines, cloud infrastructure via IaC, observability, incident response, and analytics. Mentor engineers and enable rapid customer onboarding and AI-driven automation.

Serve as technical bridge for customer onboarding and integrations: maintain/debug internal admin tools, configure feature flags, ensure PMS/CRM API integrations, update docs, troubleshoot regressions and basic AI hallucinations, and collaborate with engineering to automate onboarding/support workflows.

Lead design and rewrites to build a scalable, resilient backend and cloud infrastructure. Own data storage performance, CI/CD pipelines, IaC, observability, incident response, and analytics. Mentor engineers, support customer onboarding and integrations, and drive reliability and scalability for AI-first products.