Account Manager, Employee Benefits

Ignite your potential. Impact what matters.

Hi, we’re HUB – a network of doers with diverse stories and a shared goal to support our clients and communities. To do it, we believe in supporting each other, because great work happens when people come together, and that means building a team where anyone can spark an idea, and where everyone can make a difference. Where pushing ourselves forward helps us give more to others.

When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow.

The Opportunity!

As Account Manager, Employee Benefits, you will be responsible for building trusted relationships with a group of HUB’s clients.  You will provide service and support to ensure great plan sponsor and member experiences.  You will apply your expertise in the Canadian benefits marketplace to deliver guidance that supports clients’ goals and long-term interests.  You will stay up to date on new products as well as trends in the industry and public policy, and actively participate in HUB internal sales and development activities.

This is a client facing role. You will connect with clients in person, participate in plan member activities, and travel when necessary.  You take pride in your presentation skills and will deliver engaging and informative presentations both virtually and in person.

Your goal is to grow and retain your assigned clients, identify needs, and introduce other HUB services, and encourage referrals and other opportunities to produce new business.

Responsibilities –

• Manage the full employee benefits lifecycle, including plan design, provider selection, implementation, renewals, reporting, and employee communications.
• Collaborate closely with producers to support and deliver on client needs.
• Investigate client concerns and provide timely, effective solutions.
• Keep client files, calendars, and correspondence accurate, current, and well-organized.
• Proactively identify and present new products and services that add value to clients' operations.
• Leverage HUB's full range of resources and capabilities, connecting clients with colleagues across business lines to deliver well-rounded solutions.
• Partner with the analytics team to prepare and present clear, professional reports and client presentations.
• Work with the communications team to develop meaningful and practical client-facing materials.
• Support team growth by mentoring peers and onboarding new team members.
• Represent HUB at industry events, conferences, and internal meetings.
• Build and maintain strong relationships with insurance carriers while always prioritizing the best interests of HUB's clients.
• Address client concerns in a timely manner, escalating to leadership when appropriate.
• Take on additional responsibilities as the role evolves.

What you will bring to the role –

• As the successful candidate you have 5+ years of experience related to Employee Benefits, in addition to:
• Post-secondary education required and completion of (or working towards) related courses in group benefits (CEBS, GBA designations preferred)
• Successful completion of LLQP
• Intermediate proficiency in Microsoft Word, Excel and Outlook
• Post-secondary education
• Highly developed oral and written communication skills; strong presentation skills
• Ability to effectively prioritize and execute tasks while under timeline pressure

Why Join HUB?

• An exceptional, welcoming, and inclusive company culture.
• Excellent compensation, benefits, RRSP match, referral incentives, and company perks.
• Work flexibility.
• Paid educational training and vast learning opportunities.
• Room for advancement and growth within the organization.
• Paid half a day off for volunteering in your community- HUB is a company that gives back and is active in our communities.
• Paid day off for your birthday – we want to celebrate you!

What makes us different than all the rest?

Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families, and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:

• Entrepreneurship: We encourage innovation and educated risk-taking.
• Integrity: We do the right thing every time.
• Teamwork: We work together to maximize results.
• Accountability: We measure and take responsibility for outcomes.
• Service: We serve clients, communities, and colleagues.

Ready to join HUB and build a career in a rapidly growing industry?  Apply today for the Account Manager, Employee Benefits opportunity!

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