Account Manager

Account Manager

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games. 

We have an exciting opportunity to join our Account Management team in Toronto and are currently looking for Account Managers to join the team. 

The Account manager is responsible for developing and sustainably retaining a portfolio of top tier players who demand the utmost best experience and personal attention. Create meaningful connections while curating a platform experience that surpasses our players' highest expectations. Utilize multiple contact strategies to engage in deep relationship building while conducting a thorough qualitative and quantitative portfolio analysis to provide personalized rewards and loyalty offers.

Salary & Leveling
We are hiring for two levels of seniority within this team. The final offer will be determined by a variety of factors, including relevant experience, specialized skills, and interview performance.

• Account Manager I: CAD 76,500 to CAD 81,750 per year
• Account Manager II: CAD 93,000 to CAD 104,500 per year

This is an exisiting position within our team.

What You'll Do:

• Expert & Skilled Relationship Building: Communicate regularly with players via phone and email to build deep personal relationships and develop a tailored premium platform experience. Offer & cultivate personalized incentives, exclusive rewards and once in a lifetime experiences to enhance engagement and build brand loyalty.
• Portfolio Analysis and Management: Utilize all operational tools and analytics to meet and exceed against established KPIs, contributing to your own and overall team’s performance goals. Analyze player behavior and engagement patterns to understand spikes and drops, utilizing data to pinpoint key drivers and implement strategic adjustments.
• Team Collaboration: Actively participate in team meetings, off-site events and strategy sessions, offering feedback and innovative ideas to enhance processes and outcomes. “Humble but Hungry” - have a level of personal confidence and high standard of excellence while acknowledging learning and curiosity are the keys to success.
• Responsible Social Gameplay (RSG): Live by VGW’s company values by prioritising the safety and stability of your players in all possible business decisions and player interactions.
• Compliance Adherence: Be the perfect liaison between your players and all compliance teams, supporting VGW in their strict adherence to compliance obligations.

What You'll Bring:

• 3-5 years demonstrated account management experience either B2B or B2C 
• Demonstrated effectiveness at developing and retaining high value level relationships.
• Demonstrated proficiency using various software and technology platforms, including CRM database management experience (Salesforce, Tableau etc.).
• Strong analytical and strategic thinking abilities with the ability to leverage data and insights to make actionable recommendations 

Others:

Requires to work in the office twice a week
Work Schedule: Mondays to Fridays from 9am to 6pm

About VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games. With high-quality, acclaimed brands including Chumba Casino, Global Poker and LuckyLand Slots, we entertain and delight over one million players in North America.

As pioneers in sweepstakes promotions for online social games, we also offer our players the opportunity to redeem incredible prizes.

At VGW, one of our core values is "our players come first". This means always striving to deliver a safe, responsible and positive player experience.

Why VGW?

At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success. Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.

We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.  

But it’s not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.

It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things. 

If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.

Find out more at www.vgw.co

VGW Canada Inc. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process.  Please advise our Talent Acquisition Specialist in advance should accommodation be required.  

We use an AI tool to help our Talent Acquisition team with note taking during screening interviews. Using this tool is optional. If you are invited to an interview, you will be given the opportunity to opt out if you choose to.