Account Representative

Location: Calgary or Edmonton, AB

What We Offer

Competitive Package: Attractive salary and a comprehensive benefits package including performance bonuses eligibility, flex benefits from first day of employment, extra paid leave, pension, employee share purchase plan, charitable donation matching, hybrid work environment, relocation support if needed, and more.

Meaningful Customer‑Facing Work: Partner with large industrial and generation customers to support complex energy projects, guide customers through connection and interconnection processes, and deliver solutions that help customers operate and grow with confidence.

Variety and Impact: Work across a diverse portfolio of industrial customers and projects connected to Alberta’s transmission and distribution system. Each customer and project brings new challenges, perspectives, and opportunities to learn.

Why Work Here

At ATCO, people are at the centre of everything we do. Our teams work collaboratively, support one another, and take pride in delivering essential services that communities and industries rely on every day. You’ll be encouraged to bring your ideas forward, build strong relationships, and grow your skills while contributing to a reliable, evolving energy system.

About the Role

In this role, you will build trusted, long‑term customer relationships while supporting complex energy projects from early planning through execution. You will act as a central point of coordination, helping customers navigate connection and interconnection processes, understand technical and commercial requirements, and access solutions that support their operational and growth goals.

You will work closely with customers and internal teams to ensure projects move forward efficiently and customer needs are clearly understood. You will contribute to meaningful work that supports reliable electricity service, customer growth, and Alberta’s evolving energy system.

What You’ll Do

• Act as the main contact for a portfolio of industrial and generation customers

• Guide customers through the electricity connection process, including projects connected to both the distribution and transmission system

• Work with customers to understand their energy needs and identify practical options that support their operations and growth

• Develop and manage account plans for key customers, including regular check‑ins and account reviews

• Coordinate internally to resolve billing, metering, and service delivery issues

• Support project teams by addressing customer questions and commercial considerations throughout project delivery

• Assist with the development and negotiation of commercial arrangements related to connection and wires services

• Apply contract and investment analysis using approved tools and processes

• Maintain accurate customer and project information, including commercial terms and project status, in Salesforce

• Support customers in using ATCO’s online customer tools and resources

• Identify service delivery issues and work with internal and external partners to improve processes and customer experience

What You Bring

• Diploma in Business or Engineering Technology; a degree in Engineering, Commerce, or Economics is an asset. A combination of education and experience may be considered.

• Minimum three years of experience in account management, customer service, or project coordination within the energy or utility sector

• Understanding of electric distribution systems, utility billing, contracts, and tariffs is an asset

• Experience using CRM tools; Salesforce experience is an asset

• Valid Class 5 driver’s licence and willingness to travel periodically (approximately 25%)

About Us

We are a leading energy provider in North America. Through ATCO Energy Systems we build, operate and maintain electric and gas transmission and distribution lines, safely and reliably serving over three million customers in hundreds of communities. We're advancing the use of hydrogen as a cost‑effective pathway for decarbonization using existing energy delivery infrastructure. We’re also building resilience by modernizing our electric grid and connecting renewable generation capacity to our system to meet the needs of customers for sustainable, reliable and affordable energy.

At ATCO, we support a diverse and inclusive environment that values the contributions and perspectives of everyone on the ATCO team. We believe our people are our greatest strength.

ATCO is an equal opportunity employer. In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our operations are located and honour the Indigenous Peoples who call these areas home.