Why Zensar?
We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!
Zensar is looking for a Software Engineer / Technical Lead in the Canada (%100 Remote). This position is open for Full Time with excellent benefits and professional growth opportunities.
Lead Engineer – POS Managed Services (Level 4 Onshore)
Highly experienced Lead Engineer with strong Java and backend expertise, responsible for leading support and development activities for critical POS systems in a managed services environment. This role requires deep technical knowledge, strong ownership, and the ability to lead incident triage, drive architecture discussions, and guide the team in a fast-paced, continuously changing environment involving store systems, device integrations, and cloud/backend platforms.
Responsibilities
Lead production incident triage calls and drive issues to resolution across store, backend, and cloud systems
Troubleshoot complex issues involving POS applications, backend services, databases, and store devices
Support and debug integrations with store peripherals (payment devices, printers, scanners, cash drawers, pin pads, etc.)
Design and review solutions for new requirements, enhancements, and system integrations
Understand and support deployment architecture across store, cloud, middleware, and backend layers
Coordinate with offshore, onshore, vendors, and cross-functional teams during incidents and releases
Own multiple workstreams simultaneously and ensure timely resolution of issues
Guide and mentor engineers, working hands-on with the team on daily support and development tasks
Drive root cause analysis and implement long-term fixes for recurring production issues
Participate in release planning, deployment validation, and production readiness activities
Ensure system stability during high-volume events, store rollouts, and holiday readiness periods
Contribute to improving monitoring, alerting, automation, and operational processes
Required Skills
Strong Java and backend development / troubleshooting experience
Strong SQL / PostgreSQL / relational database expertise
Proven experience leading production incident triage sessions
Strong understanding of retail or store systems architecture
Experience working with device integrations (payment terminals, printers, scanners, cash drawers, peripherals) is an add on.
Strong understanding of deployment architecture and distributed systems
Experience with cloud platforms (GCP / Kubernetes / GKE or similar)
Ability to work in fast-paced, continuously changing environment
Strong problem-solving and root cause analysis skills
Strong communication and leadership skills
Ability to guide team members and work hands-on with them daily
Experience coordinating with offshore teams
Self-driven, highly accountable, and able to own multiple critical areas
Nice to Have
Retail / POS domain expertise
Experience with payment integrations (Adyen / Verifone / Ingenico / payment gateways)
Experience in managed services / production support environments
Experience designing architecture for new features or integrations
Experience with store deployments and large-scale rollouts
Experience supporting high-volume retail events / holiday readiness
Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.
All applicants must be legally authorized to work with Zensar. Visa sponsorship may be available for qualified applicants for certain positions.
Zensar values your privacy. We’ll use your data in accordance with our privacy statement located at: https://zensar.com/privacy-notice
Full Ownership/Accountability:
"Demonstrates end-to-end ownership, from strong analytical skills and coding to testing, deployment, and ongoing production maintenance".
Bachelors Degree and above
About UsAt Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
