Description
Híbrido: este puesto requiere trabajar presencial 3 veces por semana (martes, miércoles y jueves)
Analista de Garantías y Servicio (posventa)
Responsabilidades:
- Aprobar o negar garantías y pre-autorizaciones de reparo para vehículos y repuestos presentados por la red de concesionarias en cumplimiento con el manual de procedimientos de servicio vigente y criterios establecidos junto al equipo de servicio.
- Manejar los procesos de garantía e interactuar con concesionarias en Chile, Colombia, Ecuador, Perú y Bolivia.
- Mantener los criterios actualizados y revisarlos periódicamente junto al liderazgo y equipo de servicio.
- Atender diariamente dudas o solicitudes de Concesionarios en base a inquietudes y problemas presentados en el sistema GWM (Global Warranty Management).
- Realizar el seguimiento y control de facturación semanal de garantías.
- Controlar el gasto y determinar oportunidades de ahorros mediante el levantamiento de proyectos o decisiones multi-área.
- Realizar reportes financieros en cuanto a las cifras de cierre de mes de los pagos por Garantías, Políticas, Mantenimientos Prepagados, Campañas y Road Assistance.
- Generar estadísticas que incluyan indicadores y proyecciones de garantías a nivel interno y hacia la red de concesionarios a fin de determinar oportunidades de mejora en costos y procesos para toma de decisiones oportunas.
Additional Description
Calificaciones requeridas:
- Educación: Graduados universitarios con énfasis en Ingeniería Mecánica/Automotriz/Eléctrica o afines.
- Experiencia previa en puestos similares en áreas de postventa en automotrices/concesionarios/rubros similares a dicha industria.
- Microsoft Office: nivel intermedio.
- Inglés: nivel intermedio.
- Disponibilidad para trabajar en Ciudad Empresarial, Santiago, Chile en régimen híbrido (3 veces por semana presencial: martes, miércoles y jueves).
For this position, relocation/transfer assistance will not be available.
IMPORTANTE: Para ver la descripción completa de la oferta de trabajo, utilice su sistema Workday en inglés.
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