ANALYST, APPLICATIONS , 12 Month Temporary Assignment – Montreal

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few   

• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

• A hybrid work model that truly balances work and personal life

• Opportunities for learning, training and development, and much more... 

POSITION OVERVIEW  

The Analyst, Applications is responsible for the sound management of incidents/requests pertaining to a complex application, integrated with various related systems. The incumbent aims to provide quality service to users in BDC's Financing, Consulting, and Growth & Transition Capital business lines. He/she carries out an initial diagnosis of the problem, provides solutions to users and documents the resolution in accordance with the established standards and methods.
  
CHALLENGES TO BE MET  

• Provide telephone and web support to users for a wide range of incidents/requests pertaining to a complex application, integrated with various related systems.

• Diagnose, manage and resolve first-level problems, follow up on these requests, provide the status of progress to the requestor and implement a documentation system.

• Prioritize incidents/requests and manage them in accordance with the established standards and methods.

• Identify and address production issues as soon as possible after they occur.

• Help simplify and improve work methods related to these applications by analyzing needs and recommending improvements to the team.

• Identify continuous improvement opportunities for service levels and provide feedback to the application support team to resolve recurring problems.

  
WHAT WE ARE LOOKING FOR  

• Bachelor's degree in Administration or equivalent  

• At least 2-3 years of experience in a call center environment 

• Ease of learning how a new software works 

• CRM knowledge (an asset)

• Systems analysis experience, an asset

• Quick learner with new software 

• Extremely comfortable interacting with people

• Problem-solving skills-

• Initiative and creativity 

• Strong analytical skills as well as spoken and written communication skills in both official languages (English & French)

• Available to work between 8:00 a.m. and 6:00 p.m.), Monday through Friday.

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at accessibility@bdc.ca.

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.