Analyst, Disbursement Operations

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

As an Analyst, Disbursement Operations, you will lead process improvements, design innovative automation solutions, and enhance scalability to support global money movement. Your expertise in financial controls and cross-border regulations will help identify cost-saving opportunities, streamline workflows, and establish reliable monitoring systems to ensure smooth operations. 

Collaborating across teams and with external partners, you’ll address complex disbursement challenges, conduct process analysis, update documentation, and provide clear requirements for technical teams. Your adaptability, organizational skills, and commitment to fostering an inclusive, high-performing environment will set you up for success in this dynamic role.

What you’ll do:

• Analyze complex platform and financial transaction data to identify cost-saving opportunities and optimize processes, collaborating with stakeholders to implement solutions
• Conduct process analysis, document processes, and update procedures to ensure efficiency and clarity for the Disbursement team
• Develop documentation and training materials for new processes or applications
• Communicate key issues to technical teams and management, contributing to effective resolutions
• Build analytics and provide actionable insights using disbursement metrics
• Partner with Operations leadership to define requirements, project scope, and timelines
• Proactively identify emerging trends, conduct root-cause analyses, and implement resolutions
• Lead and execute complex projects focused on process optimization, onboarding new partners, and introducing new product offerings
• Provide subject matter expertise to engineering and product teams throughout project lifecycles, including conducting UAT and providing final sign-off
• Respond to complex internal and external inquiries related to cross-border disbursements
• Deliver regular and ad-hoc reporting on metrics, investigations, and other operational needs

What you’ll bring:

• Education: Bachelor’s degree or equivalent experience
• Problem-Solving: Proven ability to analyze diverse situations and data to recommend actionable solutions
• Technical Skills: Advanced experience with data visualization or BI tools (e.g., JasperSoft, Looker, Excel)
• Project Management: Demonstrated success in managing multiple medium- to high-complexity projects simultaneously
• Data Expertise: Experience leveraging analytical frameworks and tools to solve complex problems and align stakeholders
• Process Documentation: Skilled in analyzing, documenting, and updating processes to improve team efficiency and performance
• Collaboration: Ability to work across multiple teams and effectively communicate insights to non-technical audiences
• Organizational Skills: Highly organized, detail-oriented, and able to manage competing priorities in a fast-paced environment
• Communication: Strong interpersonal and presentation skills with a focus on clear, actionable communication
• Adaptability: Thrives in agile, dynamic environments while responding to shifting priorities

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where we work

At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine. 

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to [email protected].

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