MPAQ Automation Inc.

Application Support Specialist for Automation and Control Systems

Posted 4 Days Ago

Be an Early Applicant

Remote

Hiring Remotely in Mississauga, ON

Entry level

Remote

Hiring Remotely in Mississauga, ON

Entry level

The Application Support Specialist will provide support for software products by responding to service calls and emails, creating knowledge-base articles, and testing new software features. This role requires strong attention to detail and communication skills, focusing on customer support and satisfaction.

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Our Products

Our software products involve industrial plant automation (eg. opening and closing material gates, controlling conveyor belts, monitoring material flow, reading weigh scales and pulse meters, all in real time) and product dispatch (eg. dispatching orders to production plants, monitoring fleets of delivery trucks via GPS, load-balancing and optimizing workload across multiple production locations).

Job Description

This position will focus mainly on supporting our software products.

Responsibilities include:

Answering and responding to service calls/emails
Creating and maintaining knowledge-base articles
Testing and documenting new software features

Candidates must have:

Strong IT background
Experience with Microsoft operating systems
Experience with computer networking
Outstanding attention to detail and communication skills

About Us

MPAQ Automation Inc. is a software company based in Mississauga, ON, specializing in automation, dispatch, and control systems. We react quickly to the needs of our customers, and provide outstanding customer support. We also love to fire up the BBQ for lunch once in a while on sunny days.

Our office atmosphere is casual. There is no strict dress code, and working hours are flexible. Our team is highly autonomous, and we favor candidates who can run with new ideas. We're a fun group with a sense of humor, and we work hard to produce and support usable, effective software.

Thanks for reading, we look forward to hearing from you!

Top Skills

Microsoft

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