About QuadReal Property Group
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.
QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
QuadReal: Excellence lives here.
www.quadreal.com
Role Description:
Reporting to the Community Manager, the Assistant Community Manager is responsible for the administration and leasing functions at the property. The Assistant Community Manager is responsible for the implementation and
execution of resident relations and engagement programs, including the planning and execution of resident appreciation events. All duties will be completed while upholding QuadReal’s mission, vision, and values serving as a brand and cultural ambassador for our residents, co-workers, vendors, and public
Responsibilities:
Assist the Community Manager in overseeing the day-to-day operations of the property, ensuring smooth and efficient functioning.
Conduct regular property inspections and report any maintenance or safety concerns
Coordinate maintenance requests and follow up to ensure timely completion of repairs.
Assist in organizing preventive maintenance schedules for the property.
Serve as a point of contact for tenants, responding to inquiries, addressing concerns, and providing exceptional customer service.
Assist with lease administration, including processing new leases, lease renewals, and terminations.
Maintain positive tenant relations by addressing issues in a timely and professional manner.
Assist in enforcing lease agreements and property rules and regulations.
Help with move-in/move-out processes, including conducting inspections and preparing rental homes/sites for new tenants.
Promote a positive community atmosphere by addressing tenant concerns and fostering good relationships.
Assist in marketing available rental units, including updating listings, coordinating showings, and responding to prospective tenant inquiries.
Assist with tenant screening, including processing applications, conducting background checks, and gathering references.
Prepare and review leasing documents, ensuring accuracy and compliance with company policies and legal requirements.
Carry out lease administration
Maintain accurate records of all transactions, maintenance requests, and resident interactions.
Perform general administrative duties, such as answering phone calls, emails, and maintaining tenant files.
Prepare and distribute notices to tenants, including rent reminders, policy updates, and other important communications.
Assist with rent collection and ensure timely payment by tenants. Follow up on overdue payments and assist with issuing late notices.
Assist in managing property budgets and ensuring expenditures stay within budgetary limits.
Collect rent and manage late payment issues, including issuing notices for non-payment.
Assist in preparing the property for inspections and ensuring compliance with health, safety, and building codes.
Help the Community Manager manage evictions and legal notices, ensuring proper procedure is followed.
Familiarity with local, tenancy laws and regulations.
Experience and Qualifications:
Experience in Property Management, Hospitality, or other closely related industries
Post-secondary education preferred
Strong attention to detail, problem-solving, ability to multitask
Must be a self-starter with a high degree of initiative, flexibility, and professionalism
Superior ability to develop and sustain cooperating working relationships with staff, contractors, the public and residents
A passion for excellence in customer service delivery
Ability to work flexible hours
Knowledge of Yardi Voyager and MS Office (Word, Excel, Outlook, and PowerPoint)
Familiarity with smart phone and tablet technology
Based on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.
The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.
We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.
We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.
Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.
QuadReal Residential Properties G.P. Inc. will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.
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