The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines.
He / she ensures adequate and reliable customer administration, in order to contribute to customer satisfaction and realization of the commercial targets of the OpCo.
Activities include accepting and processing of incoming orders, answering questions, solving problems and customer complaints on orders, so that the customer satisfaction and continuity of the relationship are guaranteed
The Customer Service Representative role is located within the Customer Service department of an OpCo.
The main function of the department is to handle orders and to provide coordination with customers about products, delivery options and complaints. The client base may include a variety of customers, from independent clients as distributors to individual farmers, and customers covered by a key account.
The product portfolio, the number of different products / formulations and the geographical scope (countries / regions served) of the OpCo define the complexity of the role of Customer Service Representative.
At level IV and V, the role of the Customer Service Representative may include team leader / supervisory responsibilities for levels below, planning, coordinating and supervising the activities in the Customer Services team, in order to plan and realise the day-to-day activities and optimal work distribution within the team.
Job Description:
Feeds'n Needs is hiring... Join Our Team as a Store Manager at our brand new Feeds'n Needs store, opening this Fall, in Hammonds Plains!
Calling all exceptional leaders with top-notch communication skills! We're in search of a dynamic go-getter to step into the spotlight as our Store Manager. As the beacon of customer service, procedure excellence, and effective communication, you'll inspire your team to achieve phenomenal success and also play a pivotal role in propelling sales growth and ensuring our branch runs like a well-oiled machine. Get ready to lead the charge, set new standards, and make your mark on our thriving team!
A Day in The Life
- Execute regional store strategies to enhance traffic and profitability
- Oversee store administration and compliance with policies
- Ensure superior store condition and visual merchandizing standards
- Report on buying trends, customer needs, and profits
- Introduce innovative ideas to expand market share
Customer Service Excellence
- Maintain exceptional customer satisfaction levels through outstanding service
- Address staff and customer issues adeptly
People Management
- Train, motivate, and provide feedback to store staff to achieve sales growth
- Conduct personnel performance appraisals and build career paths
- Manage and nurture staff growth
- Set an example of excellence and high performance
Preferred Hiring Criteria
Beyond simply communicating effectively with customers about merchandise, we're excited to tap into your wealth of business acumen and retail management experience, which will be the driving force behind our unwavering commitment to delivering exceptional customer service. Your expertise will be instrumental in creating remarkable customer experiences that leave a lasting impression.
- Post-secondary education or applicable practical experience
- Proven decision-making ability that's accurate and cost-effective
- Strong leadership skills, organizational skills and customer management prowess
- Ability to multitask in a fast-paced environment
- High computer competency, including Microsoft Office application
If you're ready to take on a pivotal role in a dynamic industry with a team of passionate professionals, we encourage you to apply. Join us in shaping the future of animal nutrition and customer service excellence. Make your mark at Shediac Feeds'n Needs today!
WE TAKE GREAT CARE OF OUR TEAM through our commitment to continuous learning, supportive team and an attractive total compensation package that includes a bonus, competitive health, dental, vision package and retirement benefits!
We are committed to employment equity, and we encourage applications from qualified individuals, including women, Aboriginal peoples, persons with disabilities and members of visible minorities.
Our corporate values FEED your career: Passion | Inclusivity | Integrity | Trust | Curiosity. These values are engrained into our core and shape everything we do.
Please note that candidates applying for Canadian job openings must be authorized to work in Canada.
#TNFNN
How to Apply:
If you are interested in applying for this position, please fill out the application form below.
About Trouw Nutrition
Trouw Nutrition is the global leader in innovative feed specialties, premixes and nutritional services for the animal nutrition industry. Trouw Nutrition provides species-specific nutritional solutions consisting of feed concepts, products and nutritional know-how. The unique combination of products, models and services Trouw Nutrition offers, boosts productivity and supports animal health through all life stages, contributing to our customers' peace of mind. Trouw Nutrition's nutrition solutions have met the need of farmers and home-mixers, feed producers, integrators and distributors. Trouw Nutrition has locations in 25 countries and around 5000 employees. Our mission is Feeding the Future.
Equal Opportunity Employer
Trouw Nutrition is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Trouw Nutrition is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities
Our organisation:
Trouw Nutrition is the global leader in innovative feed specialties, premixes and nutritional services for the animal nutrition industry. Trouw Nutrition provides species-specific nutritional solutions consisting of feed concepts, products and nutritional know-how. The unique combination of products, models and services Trouw Nutrition offers, boosts productivity and supports animal health through all life stages, contributing to our customers' peace of mind. Trouw Nutrition's nutrition solutions have met the need of farmers and home-mixers, feed producers, integrators and distributors. Trouw Nutrition has locations in 25 countries and around 5000 employees. Our mission is Feeding the Future.
Equal Opportunity Employer:
Trouw Nutrition is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Trouw Nutrition is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.
