About Citco
Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.
For more information about Citco, please visit www.citco.com
About the Team & Business Line:
Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.
As a core member of our KYC/AML team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.
About the Role:
The AVP is a key leadership role within Citco’s AML/CDD function, reporting directly to the VP and managing a team of AML/CDD specialists. This is a client‑facing and client‑reporting position, responsible for delivering high‑quality AML/CDD services, conducting and overseeing investor CDD reviews, and ensuring exceptional client engagement.
A central expectation of the role is to present and discuss KPI/KRI performance, risks, and operational deliverables during client service calls. The AVP acts as a decision maker on complex AML matters, drives operational performance, and ensures all regulatory, internal policy, and service standards are consistently met or exceeded.
Key tasks and responsibilities:
- Lead, supervise, and develop a team of AML/CDD specialists, ensuring strong performance, quality, and motivation.
- Allocate resources, manage workloads, and oversee work queues to ensure timely delivery across all AML/CDD activities.
- Act as a key escalation and decision‑making point for complex AML/CDD issues.
- Oversee CDD reviews for new and existing investors, ensuring accuracy, completeness, and full compliance with Citco standards and regulatory requirements.
- Deliver high‑quality client reporting, including KPI/KRI summaries, performance commentary, and risk updates.
- Participate in and lead client service calls, walking clients through operational results, risks, and key deliverables.
- Ensure all SLA commitments, operational deliverables, and benchmark KPIs are met and exceeded where possible.
- Maintain strong client relationships and act as a primary contact for AML queries and escalations.
- Support implementation, enhancement, and adherence to AML/CDD policies, procedures, and operational best practices.
- Stay up to date with AML/KYC regulations and communicate relevant developments to the team.
- Oversee the handling and escalation of High‑Risk investors (including PEPs) and support suspicious activity reviews.
- Conduct staff reviews, performance evaluations, and training needs assessments; support recruitment as required.
- Maintain a complete overview of CDD/KYC records, ensuring timely follow‑up, proper documentation, and closure of outstanding items.
- Foster a professional, collaborative, and motivating team environment while driving continuous improvement.
About You:
- Bachelor’s degree in Business Administration, Management, Economics & Law (MER), Accounting, Finance, Economics, or a related field.
- Minimum 3 years’ experience in Compliance, AML, or a client‑service financial environment.
- Minimum 2 years’ experience managing staff within an operations or compliance setting.
- Strong knowledge of AML/KYC regulations, financial markets, and hedge fund industry practices.
- Proven leadership ability with experience managing teams and delivering operational excellence.
- Comfortable presenting to clients and discussing KPI/KRI performance, risks, and operational results.
- Excellent MS Office skills and familiarity with workflow/reporting tools.
- Strong communication, analytical, and problem‑solving skills with a commitment to high‑quality client service.
What We Offer:
- A challenging and rewarding role in an award-winning global business.
- Opportunities for personal and professional career development.
- Great working environment, competitive salary and benefits, and opportunities for educational support.
- Be part of an industry leading global team, renowned for excellence
Salary Range: CAD $90,000 - $110,000
- This position is for an existing vacancy
Our Benefits
Your well-being is of paramount importance and central to our success here at Citco. Citco offers a comprehensive and competitive total rewards package to support your career success and personal needs. Your base salary will be determined by several factors such as the role, experience, skillset, market conditions, etc. Furthermore, qualifying positions can participate in an annual discretionary bonus pool based on company profitability and individual contributions. Our comprehensive benefits package includes medical, dental, and vision coverage, short and long-term disability benefits, a retirement savings plan, tuition reimbursement, mental health and wellness support, parental leave, and more. Additional details about our total rewards package will be shared during the hiring process.
At Citco, we take pride in fostering an inclusive culture by prioritizing the hiring of people from diverse backgrounds. Our culture is a source of pride and strength, fostering innovation, mutual respect, and collaboration. We warmly welcome and encourage applications from people with disabilities. If you require any accommodations to make our recruitment process more accessible for you, please let your recruiter know.
As an equal opportunity employer, Citco adheres to making all employment and personnel decisions without discriminating based on race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, or any other protected status. We believe that an inclusive workforce not only enriches our company but also drives us towards greater success.
Please note that this job description is not intended to be all-inclusive. Our employees may perform other job-related duties as needed to meet the ongoing needs of our organization.
