Associate Community Manager - Multiple Projects

Location: DMV area

Hours: 30 - 35 hrs a week
Availability Hours: Must include weekend availability - Saturdays and Sundays

Overview:
Do you love the innovation and culture of social media? Do you watch the trends and quirkiness of brands? Are you hungry to learn more about community management? Are you looking to develop your career in social media management? Rock on! 

As a ModSquad Associate Community Manager, you will report to and support our social media community managers and strategists to develop great social media content on behalf of a diverse range of clients. 

This is a rare opportunity! And we’re looking to bring someone creative and clever, who has strong writing skills and wants to learn more about social media in the business landscape.

The day-to-day tasks of a ModSquad Associate Community Manager vary, but basic responsibilities may include:

• Deliver operational tasks to ensure client success and satisfaction

• Brainstorm activities, opportunities, and content to inspire or grow community

• Participate in crafting regular content calendars

• Research and identify new trends in our services market and within social media usage and platform innovation

• Monitor social media platforms for trending hashtags, memes, and more

• Work closely, efficiently, and effectively with internal departments as well as external clients and stakeholders

• Communicate daily with relevant partners and team members to ensure smooth delivery of services

• Write and edit blogs

• Report KPIs to the development team to evidence success

• Build reports that showcase reason, trends, and opportunities

• Manage and respond to customers through forum, website, and social media tools (native and 3rd party)

• Support project management teams to meet client expectations and KPIs

A successful candidate needs to have confidence and strength in the following abilities:

• Be a proactive, self-starter and independent contributor with follow-through on all initiatives

• Have strong problem-solving, creative writing, and editorial skills

• Showcase strong communication skills (and feel comfortable with communicating the good and the bad)

• Engage confidently with internal and external partners on video and voice calls 

• Be genuinely interested in social media (tools, platforms, usage), and enjoy the trends and culture of social media (Twitter, Facebook, Instagram, TikTok, Snapchat, YouTube, ect)

• Enjoy engaging and developing a broad range of people, communities, clients, and trends

• Be able to execute on community initiatives, measure results, and modify programs based on feedback

• Retain and demonstrate excellent organization and time-management skills and schedule to hit deliverable deadlines

• Must have active experience (professional experience preferred) with forums, Facebook, Twitter, LinkedIn, and Instagram (other platforms like SnapChat, TikTok, Twitch.tv, Youtube, etc a bonus)

• Be a creative copywriter who understands the balance between professionalism and meta, fun community initiatives

Desired skills and pluses:

• Bachelor’s degree or equivalent work experience

• The position requires excellent verbal and written skills, someone who is excited about social media and content creation, and has the ability to communicate, collaborate, and support effectively

Please ensure your resume showcases your professional social media or community management experience. If you have a public social media account you feel comfortable sharing, we encourage you to do so. We also welcome samples of any social content or blog articles you have crafted on behalf of a brand. 

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen 

our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. 

Join ModSquad and level up your tech career, one cheerful solution at a time! Hit Apply and let’s talk!