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Job Description
The primary responsibility of the Associate Customer Sales Manager (ACSM) is to provide Liquidation customer team support through data analysis, customer order management and Compass trade management & forecasting. The ACSM supports the identification and exploration of new business opportunities, while also helping to develop and nurture existing customer relationships. The ACSM is an information expert and highly skilled in the application of analytical and logistical tools. This role provides opportunity to increase customer sales experience and learning, while supporting the core needs of Sales Solutions / Liquidation team.
This position is dynamic and has touchpoints across the Kraft Heinz universe-from Supply Chain Losses and Customer Service to direct customer communications and connectivity with Spoiler Alert (3rd party platform partner). Sales Solutions desk has $100M+ in product flow annually (old aged / excess inventory needing to be sold into the secondary market) across total portfolio including Retail, Away from Home, KH Ingredients and Raw Package/Semi Finished Goods businesses.
Essential Functions & Responsibilities
• Effectively partner with customers: understand their business, the marketplace, and affect positive business growth
• Partner with CSC, GBS and 3rd Party Platform (Spoiler Alert) teams to maximize logistical efficiencies and customer service
• Own Compass Revenue Forecast & Trade Balance while effectively implementing Kraft Heinz pricing strategies and guardrails across dual buying customers (i.e. Grocery Outlet)
• Collaborate across total team to monitor and track KPI performance and reporting tools to complete annual business plan.
• Develop clear and concise presentations to communicate opportunities and recommendations to Sales Solutions team
• Maintain files and documentation to thoroughly detail business processes
• Track and supervise budget for multiple segments of the business (ZBB)
Expected Experience & Required Skills
• Experience prioritizing and performing in a fast-paced environment with keen attention to detail
• Ability to learn/understand waste risk initiatives coming from partner (Liquidation Sales) priorities and Provisional Code (P Code) opportunities
• Trusted to work autonomously within a CBT framework to help achieve KPI priorities
• Proficiency in Microsoft Office programs and proprietary Sales systems such as Compass, IRI, Spark, etc
• Clear examples of exhibiting strong analytical skills; Has the ability & experience using syndicated and/or ambiguous data to develop comprehensive business plans
• Bachelor degree in business, marketing, or other applicable field of study
• Experience in an analytical support role, customer excellence or customer service centric role
• Excellent oral and written communication skills with strong interpersonal skills
• Willing to travel 5-10% out of the area as needed
Work Environment & Schedule
This position is considered a Remote based role that can be performed from a home office Additionally, this role requires working a salaried, exempt schedule to best execute against customer and internal expectations
Physical Requirements
Physical demands include but not limited to
• Willingness to drive and/or travel as needed
• Operate a computer and view screens for ~100% of work schedule
This job description is not designed to cover or contain all duties or responsibilities that are required of the role. Duties or responsibilities may change or be added with or without notice.
Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz' strategy and values.
New Hire Base Salary Range:
$88,000.00 - $110,000.00
Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors
Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family's needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.
You'll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:
- Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
- Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
- Emotional - Employee Assistance Program , Wellbeing Programs, Family Support Programs
- Financial - 401k, Life, Accidental Death & Dismemberment, Disability
Location(s)
Employee's Home - National
Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact NAZTAOps@kraftheinz.com .
