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Syneos Health

Associate Recruitment and Retention External Account Director

Reposted 4 Days Ago
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Remote
Hiring Remotely in CAN
Senior level
Remote
Hiring Remotely in CAN
Senior level
Serve as primary client contact to build strategic partnerships, lead RFPs and proposals, oversee recruitment and retention strategies, collaborate with internal teams and data scientists, mitigate risks, and drive service expansion and performance optimization.
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Associate Recruitment and Retention External Account Director

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.  

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know: 

WORK HERE MATTERS EVERYWHERE

Why Syneos Health

  • We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
  • We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. 
  • We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong. 

Job Responsibilities

  • Develop and nurture long-term strategic partnerships with assigned external clients. 

  • Serve as the primary point of contact for client engagement, ensuring high satisfaction and trust. 

  • Identify opportunities for expanding services, driving new business, and optimizing client solutions. 

  • Represent Syneos Health’s R&R capabilities, articulating the value proposition to clients and prospects by leading RFP development, bid defense meetings, strategic discussions, and external stakeholder presentations, including for stand-alone opportunities. 

  • Oversee the development and execution of R&R strategies in collaboration with internal teams and clients. 

  • Align solutions with client-specific recruitment and retention goals and processes, ensuring seamless implementation. 

  • Work closely with operational teams to ensure timely and high-quality delivery of R&R solutions. 

  • Proactively assess and mitigate risks related to patient recruitment and study retention. 

  • Stay informed about industry trends, regulatory changes, and competitive landscapes to provide informed client recommendations. 

  • Collaborate with internal teams to refine and innovate patient recruitment strategies based on market insights and client feedback. 

  • Support external engagement initiatives, including conferences, client workshops, and advisory boards. 

  • Leverage data analytics to track recruitment and retention performance, making informed recommendations for optimization. 

  • Ensure accurate documentation and reporting of client engagements and R&R strategies. 

  • Work closely with internal teams, including data scientists and solution strategists, to drive continuous improvements in service offerings 

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.  The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms.  Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

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