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Sets up banquet rooms and reception areas according to event requirements, arranges tables and chairs, cleans and prepares spaces, monitors rooms for spills and discarded items, and provides friendly guest service. Requires a positive attitude, communication skills, schedule flexibility, physical ability to lift over 40 pounds, porter experience, English proficiency, and Smart Serve certification.
A Banquet Houseperson with Hilton Hotels and Resorts is responsible for setting up function rooms and reception areas with furniture and equipment as specified in the function contracts. Provide professional, friendly service to banquet guests.
ResponsibilitiesHere's what you'll do during a typical day:
- Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
- Prepare banquet space with care: Complete table and chair set up according to the requirements for each function
- Ensure a clean and inviting space: Clean and prep banquet rooms, ensuring all walls and surfaces are spotless
- Monitor the room: Keep the banquet area clean, and promptly address spills, discarded service items, and other issues to ensure an exceptional guest experience
To successfully fill this role you should be able to demonstrate the attitude, behaviours, skills and values that follow:
- Positive attitude and excellent communication skills
- Flexible schedule must be able to work nights and weekends.
- Good command of Written and Oral English
- Ability to lift heavy objects over 40lbs
- Previous experience working as a porter
- Smart Serve Certified
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
About Us Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
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