The Call Center Agent is a key position within our Financial Services Team. As a Call Center Agent, you will be the voice of our organization and of our clients. But, more than that, you’ll also be a voice of compassion and care. Acting as the customer’s primary point of contact, you’ll listen, solve problems, answer questions and work with them to find a resolution.
Department Hours are Monday-Friday, 8am EST - 8pm EST. Candidates will be assigned an 8 hour shift between operating hours. .
What will be my duties and responsibilities in this job?
- Provide superior service to our customers by listening, analyzing problems, and resolving issues
- Provide service to customers through chat, as well as phone
- Use your expertise to proactively make recommendations that will help customers avoid future issues
- We are an environment that fosters growth and enables you to learn new aspects about our business, systems, policies and most importantly how to effectively engage and resolve customer challenges
- Ability to work a flexible schedule. You will also be required to virtually attend 2-4 weeks of training, Monday through Friday
What are the requirements needed for this position?
- Bilingual (English & French) - written and verbal
- Relentless drive to provide exceptional customer service
- Excellent communication and listening skills, both written and verbal
- Educates customers on the benefits of their plan and may be required to provide a retention effort
- Strong attention to detail and problem-solving skills
- Ability to adapt to change and work well in a fast-paced environment
- Ability to multi-task using technology while handling calls
- Minimum high school diploma/certification
- Ability to work remotely in your home office
What other skills/experience would be helpful to have?
- Minimum of 1 year experience in a call center or customer facing role
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Pay Range:
$35,200.00 - $52,800.00
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
Expected application deadline is
03/14/2025
If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
