At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
Reporting to the Global Director of Enablement, this position is responsible providing virtual training on Cision’s processes, products & features for Sales and CX teams. In this role, you will prepare, evaluate, and execute training based on the needs of the request and product offering. This includes identifying skill and knowledge gaps to modify training as necessary for successful adoption.
Essential Duties and Responsibilities
• Designing & Delivering training – owns the creation and delivery of internal training materials and courses for our global associates.
• Key Performance Indicator: measurable outcomes tied to specific role responsibilities include ESAT (Employee Satisfaction Score), Confidence Score & course Completion Rates.
• Project Management - Oversight and thorough management projects, reports to key stakeholders utilizing project management strategies.
• Stakeholder Communication: Prepares status reports to provide an up-to-date picture of team progress. Delivers clear and concise messages. Listens effectively and respects the contributions of others.
• Partnerships - Partners with Leaders and SMEs across the organization to design, develop and deliver online learning content (online courses, videos, documents) and programs to meet new hire onboarding and ongoing learning needs.
Minimum Required Qualifications
• Bachelor’s degree or 1-2 years’ experience
• Training Acumen: Deploy a wide variety of training methods, conduct effective induction, and orientation sessions.
• Instructional Design: Ability to develop courses and instructional material to educate associates.
Key Competencies
• Enablement Strategies – Competent in different formats of emblement for associates, passionate about new techniques and approaches, as well as Sales Methodologies and coaching.
• Active Listening: Ability to slow down to listen to the needs of the customer, team, and stakeholders (being present in the moment).
• Forward Thinking: To use logical reasoning processes to break down and work through requests or project components to achieve overall training success.
• Problem Solving: Recognizes obstacles and uses resources to identify solutions.
• Time Management: Uses time productively and distinguishes between low and high priorities with limited guidance.
• Collaboration- Engages the "right people" within and beyond organizational boundaries by matching individual capabilities and skills to the situation.
• Relationship building - Builds strategic relationships across the organization to ensure projects run smoothly and you have the bigger picture.
• Adaptability: Rapidly adapts to new information, changing conditions, or unexpected obstacles.
• Professionalism: Learns by mistakes and uses knowledge for self-improvement. Delivers promises timely and meets commitments.
Physical Requirements
• Job requires employees to sit for extended periods of time without being able to leave the work area.
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.
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