The Business Analyst bridges business and technical teams throughout the software development lifecycle. Responsibilities include requirements gathering, user stories, Scrum facilitation, project coordination, process mapping, Jira-based testing and defect tracking, stakeholder engagement, organizational change management, communications, and end-user training. Utility sector experience and familiarity with enterprise, cloud, GIS, billing, and asset-management systems are preferred.
ARC Business Solutions Inc. is an established, customer-focused information technology consulting firm with proven expertise in combining strategy, innovation, and technical excellence to deliver practical business solutions. ARC operates across Canada and the United States, with offices in Edmonton, Calgary, Regina, Toronto and Rutland, Vermont, serving a diverse range of private and public sector clients.
ARC’s services include Solutions Delivery, Enterprise Information Management (EIM), Managed IT Services, Utility Sector Consulting, Nuclear Sector Consulting, Oil & Gas Pipeline Solutions, and AI Strategy & Data Analytics. Our team brings extensive experience across Energy, Utilities, Government, Financial Services, and the Public Sector, delivering solutions that help organizations modernize, improve efficiency, and achieve their strategic objectives..
ARC Business Solutions Inc. is currently seeking an experienced Business Analyst with a strong background in software development, Agile delivery and organizational change for opportunities with clients.
ROLE: BUSINESS ANALYST
The Business Analyst will bridge business and technical teams across the full software development lifecycle: eliciting and documenting requirements, facilitating Scrum ceremonies, coordinating testing in Jira, keeping process documentation current, and preparing end users for change through training and communications. Candidates with utility sector experience will be given additional consideration.
The successful candidates possess demonstrated experience in the following areas:
MANDATORY:
DESIRABLE:
A degree or diploma in Computing Science, Information Systems, Business Administration or a related field, and/or relevant industry certifications, are desirable criteria for our selection.
We offer a competitive salary, profit sharing, and comprehensive benefits package. These positions can be filled by fulltime ARC employees or contractors.
We thank all applicants for their interest; however only candidates considered for interviews will be contacted. We will be conducting interviews immediately. TO BE CONSIDERED - Please forward your resume clearly displaying reference number TL:BA in the subject line to [email protected]. For more information on ARC, please visit our website at www.arcbus.com.
ARC’s services include Solutions Delivery, Enterprise Information Management (EIM), Managed IT Services, Utility Sector Consulting, Nuclear Sector Consulting, Oil & Gas Pipeline Solutions, and AI Strategy & Data Analytics. Our team brings extensive experience across Energy, Utilities, Government, Financial Services, and the Public Sector, delivering solutions that help organizations modernize, improve efficiency, and achieve their strategic objectives..
ARC Business Solutions Inc. is currently seeking an experienced Business Analyst with a strong background in software development, Agile delivery and organizational change for opportunities with clients.
ROLE: BUSINESS ANALYST
The Business Analyst will bridge business and technical teams across the full software development lifecycle: eliciting and documenting requirements, facilitating Scrum ceremonies, coordinating testing in Jira, keeping process documentation current, and preparing end users for change through training and communications. Candidates with utility sector experience will be given additional consideration.
The successful candidates possess demonstrated experience in the following areas:
MANDATORY:
- Minimum 5 years of experience as a Business Analyst on software development projects, across the full software development lifecycle (SDLC)
- Experience gathering, analyzing and documenting business and functional requirements, user stories and acceptance criteria
- Experience working on Agile/Scrum teams, including serving as Scrum Master (facilitating sprint planning, daily stand-ups, backlog refinement, sprint reviews and retrospectives)
- Project management experience, including managing scope, schedules, risks, issues, dependencies and status reporting
- Working knowledge of ITIL practices, including incident, problem, change and release management
- Experience creating, updating and maintaining process documentation, including current and future state process maps, standard operating procedures (SOPs) and business rules
- Experience planning and executing testing in Jira, including writing test cases, coordinating user acceptance testing (UAT) and tracking defects through to resolution
- Experience supporting organizational change management (OCM), including stakeholder impact assessments, communications, and developing and delivering end-user training and training materials
- Ability to work effectively with all levels of the client organization
- A successful track record of delivering solutions
- A minimum of 2 client references from your most recent projects are required to confirm these mandatory qualifications
DESIRABLE:
- Experience in the Utilities sector (power, natural gas, water, oil and gas); this is considered a strong asset
- Familiarity with utility business systems such as Customer Information Systems (CIS), billing, work and asset management, outage management or GIS
- Experience working in Government, Crown Corporations or delivering solutions to Provincial Departments
- Relevant certifications such as CBAP/CCBA (IIBA), PMP or CAPM, Certified ScrumMaster (CSM) or Professional Scrum Master (PSM), ITIL 4 Foundation, or Prosci or equivalent change management certification (or in progress)
- Experience with Confluence or other Atlassian tools, and Jira test management add-ons such as Zephyr or Xray
- Experience in Business Process Reengineering
- Experience facilitating workshops or JAD sessions
- Experience developing business cases or business case summaries
- Experience developing Use Cases or UML models
- Experience documenting data models and working with SQL for data analysis and validation
- Experience with projects spanning multiple technical environments and enterprise applications
- Experience working within an Enterprise Architecture environment
- Experience implementing web-based and cloud solutions
A degree or diploma in Computing Science, Information Systems, Business Administration or a related field, and/or relevant industry certifications, are desirable criteria for our selection.
We offer a competitive salary, profit sharing, and comprehensive benefits package. These positions can be filled by fulltime ARC employees or contractors.
We thank all applicants for their interest; however only candidates considered for interviews will be contacted. We will be conducting interviews immediately. TO BE CONSIDERED - Please forward your resume clearly displaying reference number TL:BA in the subject line to [email protected]. For more information on ARC, please visit our website at www.arcbus.com.
ARC Business Solutions Inc. Calgary, Alberta, CAN Office
500 5 Ave SW, Calgary, AB, Canada, T2P 3L5
Similar Jobs
Transportation • Travel • Hospitality
Supports cross-functional experience transformation initiatives from discovery through implementation. Gathers and documents business, operational, and technology requirements; maps current and future-state processes; facilitates stakeholder workshops; develops solution recommendations and business cases; supports Agile and Waterfall delivery, testing, implementation, change management, and benefits tracking. The role bridges business, technology, operational, and external partner teams to improve guest and employee experiences while achieving business outcomes.
Top Skills:
AgileCdpCRMLucidchartMiroMobile ApplicationsVisioWaterfall
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Supports identity and access management, troubleshoots internal business systems, resolves technical tickets, validates system functionality, manages engineering escalations, supports critical incidents, automates workflows, and documents resolutions. The role works across Salesforce, Amazon Connect, Okta, Jira, and other tools while partnering with support, product, and engineering teams to improve system reliability and user experience.
Top Skills:
Amazon ConnectGitGoogle WorkspaceJavaScriptJIRAOktaPythonSalesforce
Blockchain • Fintech • Mobile • Payments • Software • Financial Services
Supports identity and access management, troubleshoots technical issues across Salesforce, Amazon Connect, Okta, and internal systems, and resolves tickets for internal support teams. The role validates system functionality, manages Jira escalations, partners with engineering during incidents, automates workflows, documents solutions, and identifies recurring issues for systemic improvement. It requires strong technical troubleshooting, communication, organization, and the ability to interpret code, logs, and system configurations.
Top Skills:
Amazon ConnectGitGoogle WorkspaceIamJavaScriptJIRAOktaPythonSalesforce
What you need to know about the Calgary Tech Scene
Employees can spend up to one-third of their life at work, so choosing the right company is crucial, not just for the job itself but for the company culture as well. While startups often offer dynamic culture and growth opportunities, large corporations provide benefits like career development and networking, especially appealing to recent graduates. Fortunately, Calgary stands out as a hub for both, recognized as one of Startup Genome's Top 100 Emerging Ecosystems, while also playing host to a number of multinational enterprises. In Calgary, job seekers can find a wide range of opportunities.
