Lead requirements-gathering, analyze and document processes, develop business cases, create specifications, and support IT solutions while ensuring stakeholder alignment.
Responsibilities
- Lead requirements-gathering sessions with stakeholders to capture business objectives.
- Analyze and document current processes; identify opportunities for improvement.
- Develop business cases outlining costs, benefits, and risks.
- Create functional specifications, use cases, and user stories for implementation.
- Collaborate with IT and business teams to ensure solution alignment.
- Conduct impact analysis for proposed changes and enhancements.
- Support testing and quality assurance to validate business requirements.
- Prepare training materials and deliver end-user training sessions.
- Act as liaison between end-users, technical teams, and consultants.
- Consolidate findings into clear documentation for decision-making.
Must-Have Qualifications
- Bachelor’s degree in Computer Science, Commerce, or equivalent.
- 10+ years as a Business Analyst in complex environments.
- 5+ years in process analysis and re-engineering.
- 5+ years writing requirements, use cases, and user stories.
- 5+ years working in Agile project environments.
- Strong political acumen and critical thinking skills.
- Exceptional communication and client relationship skills.
- Proven ability to frame problems and integrate information for decisions.
Nice-to-Have
- IIBA certification (CBAP or similar).
- Knowledge of BABOK framework.
- Previous experience in government or public sector projects.
Tools/Tech:
Business Analysis frameworks (BABOK), Agile methodologies, MS Office Suite, collaboration tools.
Similar Jobs
Healthtech
Leads end-to-end business process discovery, mapping, optimization, governance, and documentation. Designs and delivers Salesforce Health Cloud and Sales Cloud solutions, including flows, data models, security controls, integrations, migrations, prototypes, and production deployments. Facilitates stakeholder workshops, translates operational needs into scalable solutions, drives continuous improvement, and establishes KPIs and SLAs. Serves as a Salesforce Health Cloud subject matter expert while collaborating across Product, Engineering, Sales, Operations, and external implementation partners.
Top Skills:
Ci/CdCircleCIFhirGithub ActionsHl7JenkinsSalesforceSalesforce Health CloudSalesforce Sales Cloud
Insurance
Leads business analysis for insurance and insurtech transformation programs. Partners with clients and technical teams to gather requirements, create functional specifications, model current and future processes, conduct gap analyses, develop test plans, and recommend improvements. Manages business process documentation and leads Business Analysts, while advising stakeholders on adoption, readiness, change strategy, execution, and benefits management.
Top Skills:
AgileMobile ApplicationsScrumWeb Portals
Information Technology • Consulting
Gather and document business requirements, translate them into user stories and acceptance criteria, map and optimize processes, and support CRM automation and customization in Creatio. Collaborate with clients and technical teams throughout agile delivery, validate solutions, analyze customer data, support adoption and training, resolve delivery issues, manage change control, and identify future consulting opportunities.
Top Skills:
AppianBoomiCreatioCRMDevOpsJIRAMulesoftNo-Code/Low-Code PlatformsPega
What you need to know about the Calgary Tech Scene
Employees can spend up to one-third of their life at work, so choosing the right company is crucial, not just for the job itself but for the company culture as well. While startups often offer dynamic culture and growth opportunities, large corporations provide benefits like career development and networking, especially appealing to recent graduates. Fortunately, Calgary stands out as a hub for both, recognized as one of Startup Genome's Top 100 Emerging Ecosystems, while also playing host to a number of multinational enterprises. In Calgary, job seekers can find a wide range of opportunities.
