Account Manager

Who we are: 

At Global Blue, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. 

As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23. 

Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another. 

Together, we innovate, create, and strive towards a brighter future for the businesses we serve. 

With Global Blue, enjoy the journey. 

What you will do. A glimpse in your role: 

The Account Manager will play a pivotal role in driving the growth and success of the UK team, focusing on nurturing key relationships with domestic and international accounts. This is an ideal opportunity for someone early in their career to develop client management skills and gain exposure to strategic partnerships. The Account Manager will be responsible for fostering and expanding existing partnerships, ensuring client satisfaction, and playing a key role in achieving UK targets. 

Your responsibilities include: 

• Support in managing a portfolio of domestic and international accounts, ensuring strong relationships and alignment with client needs. 

• Work closely with internal teams to provide tailored solutions to clients, ensuring seamless delivery and high levels of client satisfaction. 

• Assist in cross-functional projects to drive innovation, improve service offerings, and ensure alignment with market demands. 

Every action has an impact. You will make a difference here:

• Client-Focused: Strong commitment to client satisfaction and building long-term relationships. 

• Strategic Thinking: Eagerness to learn how to develop and implement strategic plans for client growth and business development. 

• Negotiation Skills: Basic understanding in contract negotiation. 

• Problem Solving: Ability to proactively identify challenges and implement solutions to ensure client success. 

• Collaboration: Strong teamwork skills, able to work with cross-functional teams to deliver integrated solutions. 

• Adaptability: Ability to multi-task and be a true team player. 

Key competencies to empower your journey. You'll drive towards success if: 

• Some experience: Ideally 2+ years of experience in retail, sales, or account management, with a focus on retail markets and high-value client relationships. 

• Proven Track Record: Demonstrate early success or a strong interest in driving revenue growth, managing accounts, and meeting sales targets. 

• Project Involvement: Experience in participating in cross-functional projects that contribute to business development or client success. 

• International Experience: Experience working with clients in international markets would be beneficial, understanding the challenges and opportunities presented by global business. 

• Good educational level. 

• Full driving license. 

Your enthusiasm, organization, and collaborative mindset will be key to creating measurable impact in this role. 

At Global Blue, we foster career growth through internal mobility, a multicultural environment, and an Agile Working Model that supports work-life balance and team spirit. Committed to sustainability, we prioritize positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we focus on client satisfaction, collaboration, innovation, and value creation. As forward thinkers, we embrace open dialogue, continuous learning, and shared success to shape the future while delivering tangible results.