Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.
In the Business Development Representative (BDR) role, you will own the beginning of the sales cycle and will be responsible for introducing the benefits of Relay's virtual banking and partnership program, while providing the best customer experience. As a BDR, you’ll jumpstart your career in the exciting field of fintech. If you’re interested in venturing outside the norm and are ready to join a high-growth start-up, we’d love to learn more about you!
What You’ll Be Doing
Ensure that qualified leads are prospected; you’ll schedule meetings with our Account Executives
Qualifying sales leads through calls, emails, texts, and social outreach to learn more about what clients are looking for from a business banking provider
Pitching Relay’s partnership program by positioning relevant aspects of our product based on the needs of the small business owner and their advisors
Scheduling a high volume of meetings with qualified leads through outbound outreach, you will have a mixture of assigned accounts balanced with the need to self-prospect
Through your business discussions, you will collect relevant information to set up our Account Executives for success
Strategize with the Sales team to innovate and improve the overall efficiency of the sales processes
Who You Are
You have 1+ years of experience in a high-volume sales role (e.g. retail, staffing agency or previous BDR/SDR experience) or something similar
You have strong written and verbal communication skills
You are highly articulate via phone, email, and face-to-face
You have a strong work ethic with the confidence to work autonomously
You are receptive to constructive feedback and new sales strategies
You are hungry for growth, have a strong desire to achieve excellence, and thrive in a competitive environment
Bonus Points
You have prior experience in a SaaS or fintech startup, accounting software or a neobank
You have worked with SMBs in North America
You have experience with Salesforce, Hubspot or similar CRM tools
You have a proven track record in cold calling
You're an entrepreneur (started your own business) or have worked in a family business
The Interview Process
Stage 1: A 30-minute Google Meet video call with a member of the Talent team
Stage 2: A 45-minute Google Meet video call with the Business Development Manager
Stage 3: A take-home writing sample
Stage 4: A 45-minute in-person interview with a member of the Leadership team
Stage 5: A 60-minute Google Meet video call, including a mock cold call exercise followed by an interview with our Sales Leadership team
Why Relay Might Be the Perfect Fit For You
You push relentlessly for reinvention: You’re built to constantly ask, “How can this be better?” Change excites you and you drive it.
You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering.
You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks.
You treat comfort as a red flag: You seek growth. When things feel too comfortable, you lean into change. You’re excited about stepping into the unknown and navigating new terrain to create something better alongside your team.
You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition and you let your work speak for itself.
You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward.
You seek out feedback: We value directness, clarity, and respect. We believe honesty fuels great work and career growth. You see feedback as a tool for learning and improvement, and you know that open, honest dialogue is key to achieving the best results — together.
You’re here for more than a job: At Relay, everything we do is in service of our mission to help small businesses thrive. To drive impact and have purpose here, that mission must matter to you too.
What’s Important to Us:
Research shows that women-identifying and other marginalized individuals often apply only if they meet 100% of the qualifications. But no one is a perfect match on paper. If this role excites you, we’d love to hear from you and figure out together if it’s a great fit.
At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills.
We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.
Disclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check & employment verification through Certn.
