Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation, and create meaningful digital experiences for millions of people around the world.
With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.
Join us and be part of a team that is not just keeping up with the digital future but is leading the way.
Business Solution Architect
Position Summary
The Business Solution Architect is accountable for leading the design, architecture, and support delivery of end-to-end telecom solutions aligned with business strategy and digital transformation initiatives. The role bridges business requirements and technical implementation across OSS/BSS ecosystems, including CRM, Billing, Charging, Order Management, Inventory, and Network Systems. The ideal candidate will have strong domain expertise in telecom operations, system integration, and digital BSS/OSS transformation programs.
Role and Responsibilities
- Background as a high-end, customer-facing architect with approximately five years of enterprise software implementation experience, specializing in digital transformation.
- Experienced in working closely with senior executives to understand long-term business objectives, architecture strategies, and operational challenges.
- Combines strategic thinking with hands-on execution, guiding initiatives from planning through delivery.
- Skilled at building strong customer relationships, translating complex technical concepts into clear business value, and developing actionable plans that drive outcomes.
- A proactive problem solver with a consultative mindset—anticipating future challenges, identifying opportunities for growth, and helping customers evolve their architecture and revenue channels while advancing the company’s strategic goals.
- Hold the OSS/BSS Architecture Domain Leadership (CRM, Product Catalog, Order Management, Billing & Revenue Management, Charging Systems, Mediation, Inventory Management, Service Fulfillment & Assurance, Network Management Systems)
- Support digital transformation initiatives (cloud-native BSS, API-led architecture)
- Support Delivery & Implementation teams
- Guide development and integration teams.
- Perform solution reviews and architecture validations.
- Identify risks and mitigation strategies.
- Support UAT and production deployments.
Skills and Experience Required
- Experience with some of the leading telecom vendors
- Exposure to Digital BSS transformation programs
- Experience in multi-vendor integration environments
- Strong knowledge of Telecom OSS/BSS architecture.
- Understanding of prepaid/postpaid billing systems.
- Experience in Order-to-Cash (O2C) and Trouble-to-Resolve processes.
- API-first and Microservices architecture
- Cloud platforms (AWS, Azure, GCP)
- Containers (Docker, Kubernetes)
- Middleware/ESB
- Database technologies
- Knowledge of DevOps and CI/CD pipelines
- Frameworks & Standards (TM Forum )
- TOGAF (preferred)
- ITIL knowledge
- Agile/Scrum methodologies
- Strong communication and stakeholder management skills
- Ability to influence cross-functional multi-country teams
- Strong analytical and problem-solving skills
- Leadership and mentoring capabilities
Education:
- Bachelor’s degree in Computer Science, IT or related field.
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Netcracker Technology Calgary, Alberta, CAN Office
Calgary, AB, Canada
