Business Summer Student

The Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta’s interconnected power grid and also facilitate Alberta’s competitive wholesale electricity market. The AESO strives to foster an inclusive, diverse and equitable workplace where people feel respected and welcomed for who they are, together we deliver high performance and innovative results.

Job Description

The IT Infrastructure and Operations department is seeking a full-time summer student to join our team for a 4-month term from May to August 2025.  In this role you will have the opportunity to gain practical experience under the guidance of Senior Mangers.  The successful candidate will have a variety of business skills with a focus on data analytics within IT Operations.
Key accountabilities:

• Data Analysis and forecasting will include:

  • Financial analysis and planning

  • Service Desk Ticket Analysis

  • Operational Staff Resource Management

  • Dashboard creation for managers using PowerBI, ServiceNow or similar

• IT Forecasting

  • Service Desk Ticket resolution times

    • Product issue time (What product is consuming all of our Ops time)

    • Mean time to close

    • Open tickets VS closed tickets

    • Closing stale tickets / Ticket follow up

• Resource Management

  • Availability planning

  • Task monitoring within I&O

  • Morning standups

  • Workday Time allocation (G&A vs Capital)

• Business Planning

  • Participate in the business planning cycle for 2026

  • Creation of Business Planning documentation

  • Resource estimate planning

  • Procurement planning

  • Operational cost planning

Signs you will enjoy working in this team:

• You thrive in a fast-paced and dynamic environment and are looking for an opportunity to participate in transformative change.

• You enjoy working in a team of bright professionals and participating in collaborative work.

• You embrace change and pivot and adapt with ease.

• You like working in a diverse atmosphere with individuals of varied backgrounds, experiences, and perspectives.

• You appreciate working in a fully supported hybrid work environment.

Signs you will enjoy this role:

• You have a curious mind and enjoy digging in deep to learn how things work.

• You have demonstrated advanced problem-solving skills that integrate critical thinking and sound judgement in high-pressure real-time scenarios.

• You work well in routine day-to-day and project-based work. You are comfortable navigating between fast-paced, high activity and moderate periods.

• You have the gift of translating complex technical problems into meaningful information across different audiences.

You have:

• Completed at least three years in a Business degree (Or equivalent).

• Completion of communication courses, business writing, or technical writing is beneficial.

• Interest in working with IT operational processes.

• Strong verbal communication, preparing documentation, strong writing skills.

• Experience with documentation creation is an asset.

• Having a Positive and professional attitude.

Application Deadline: May 14, 2025

If you are contacted for a pre-screening and/or interview, please advise of any accommodation measures required to enable you to fully participate. Information received relating to accommodation measures will be addressed confidentially.

The Alberta Electric System Operator is unable to accept unsolicited agency resumes.

The Alberta Electric System Operator, and its members, officers, employees and agents (collectively, the "AESO") is committed to protecting personal information provided to it. When you submit your personal information to the AESO for the purpose of pursuing employment with the AESO, the collection, use and disclosure of personal information is in accordance with the provisions of the Freedom of Information and Protection of Privacy Act (FOIP Act) of Alberta.

As noted, the AESO is mandated to maintain the safe and reliable operations of the provincial power grid. As part of meeting its obligations, the AESO may require the successful candidate to undergo a criminal background check for the position. This collection of personal information for the purposes of a check will be conducted in accordance with Section 33 of the FOIP Act.