Business Systems Analyst 3, Salesforce

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere—on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

MongoDB is seeking a Business Systems Analyst 3 (BSA 3) adept at translating business needs into technical solutions. As part of the CRM Technologies team, the ideal candidate partners with cross-functional business stakeholders, product management and engineering teams to drive ongoing system improvements of our CRM suite of applications including Salesforce, FinancialForce (Certinia), Contract Lifecycle Management Systems, Salesforce CPQ to improve user adoption. The role requires a solid understanding of lead to opportunity, opportunity to quote and quote to cash processes combined with a solid technical background that includes functional knowledge of Salesforce administration, declarative and programmatic development.

Responsibilities:

• Extensive experience creating business requirement documents (BRD), functional requirements, & accurately translating business Requirements into system functionality requirements. Work with the CRM team to groom user stories such as clarifying or augmenting user story acceptance criteria, points, etc.
• Hands on configuration of Salesforce Platform including security, automation, approval processes, visual flow, custom objects, etc.
• Work with Sales Ops, Professional Services, Support Ops, Customer Success Managers, Deal Desk, Commercialization, Order to Cash, Finance and Legal teams to understand their goals and help define system solutions
• Marry understanding of business with systems expertise to provide input to strategic technical roadmaps as well as proactively identify and address delivery needs based on roadmap
• Orchestrate end-to-end solutions by taking into account integration(s) needed amongst varied best-of-breed applications that come into play throughout a transaction’s lifecycle
• Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints
• Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace
• Work together with Technical staff to develop integration and migration requirements and custom extensions or functionality to existing business applications when needed
• Collaborate with key stakeholders in user acceptance testing for changes to supported CRM systems as well as facilitate seamless implementations of new functionality through targeted communications, demos, and the user training

Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
• Certified Salesforce Advanced Administrator/Application/System Architect preferred
• 5+ years techno-functional experience in designing, enhancing and supporting solutions on Salesforce and associated systems Working experience with Salesforce Sales and Service clouds; knowledge of Lightning and/or CPQ is a plus
• Strong domain understanding of lead to opp, opp to quote and quote to cash processes with firsthand knowledge of subscription and consumption business model and experience in process redesign and/or CRM implementation
• Ability to work efficiently in an Agile environment leveraging tools like JIRA, SmartSheets etc.)
• Comfortable in engaging with Admins and Engineers with functional knowledge and understanding of both declarative and non-declarative Salesforce development including but not limited to process builders, flows, Visualforce, APEX programming, Force.com APIs, SOQL, governor limits, and web services (Salesforce certification is a plus)
• Strong understanding of Salesforce capabilities, best practices and limitations and the ability to clearly communicate those to key stakeholders  
• Experience integrating Salesforce with other applications (Dell Boomi/Mulesoft)

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.