Position Summary...The Specialist - Technology Logistics Support role is required for day-to-day support of equipment in the logistics environment. · This role is also responsible for receiving, tracking, and resolving L1 Service Desk requests and incidents, submitted by customers via walk-up or systematically. · This role assists with the installation of new systems and services as required · Monitor Data center alarms and co-ordinate with 3rd Party, SSC and Global Technology for maintenance.
What you'll do...
1. Serves as first point of contact for DC/FC users seeking IT support.
2. Aims to resolve a significant portion of incidents and fulfill routine service requests directly.
3. Act as communication bridge between the operations and various support teams to facilitate smooth information flow and effective problem resolution.
4. Manage release of planned outages and upgrades to ensure successful implementation.
5. Assist with supporting Microsoft Windows and its office products.
6. First level support of all office printers in preventive and remedial capacity.
7. When unable to resolve an issue themselves, escalates incidents and complex service requests to the appropriate global support and specialist teams.
8. All other duties as assigned.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Age – 16 or older
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
360 Shipwill St, Maple, ON L6A 5E2, Canada
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What We Do
Walmart has a long history of transforming retail and using technology to deliver innovations that improve how the world shops and empower our 2.2 million associates. It began with Sam Walton and continues today with Global Tech associates working together to power Walmart and lead the next retail disruption. We’re a high-performing, primarily virtual workforce that is human-led and tech-empowered. Our world-class software engineers, data scientists and engineers, cybersecurity professionals, product managers and business service professionals work with top talent on cutting-edge technologies that create unique and innovative experiences for our associates, customers and members across Walmart, Sam’s Club and Walmart International. At Walmart Global Tech, one line of code or bold idea can make life easier for hundreds of millions of people – talk about epic impact at a global scale.
