Capacity and Infrastructure Operations Manager

We’re hiring the first Capacity & Infrastructure Operations Manager to own the operational and analytical “supply-side” of our GPU fleet. You will partner closely with Engineering, Finance, Product, and GTM to maximize utilization, manage vendor performance and risk, improve unit economics, and build the operating cadence and dashboards that keep supply healthy and cost-effective.

This is an operator role (not people management). You’ll drive execution through clear processes, metrics, reporting, vendor coordination, and cross-functional alignment.

We source capacity from neocloud and GPU infrastructure providers, including (examples): HydraHost, Shadeform, Voltage Park, and others.

• Own real-time fleet utilization: identify and resolve idle capacity, inefficiencies, and demand/supply mismatches.
• Define utilization targets and operating policies that balance performance, reliability, and cost.
• Develop policies and processes for lifecycle management of vendor-sourced instances (bring-up, steady state, rebalancing, decommissioning).
• Partner with Engineering to define requirements and prioritize automations for capacity acquisition, scaling, rebalancing, failovers, and cost controls.

• Model and monitor GPU unit economics: cost per GPU-hr, marginal cost, blended vendor rates, and cost leakage.
• Partner with Finance & Product to align customer pricing with underlying vendor economics.
• Deliver monthly/quarterly reporting on supply-side cost trends and margin performance, including key drivers and recommended actions.
• Recommend improvements to pricing, contract mix, vendor allocation, and operational policies to expand gross margin.

• Build and maintain forecasting models to predict demand, burst behavior, seasonality, and reserve requirements.
• Determine the optimal mix of contract types (on-demand, committed use, short-term) to maximize flexibility and margin.
• Maintain capacity buffers and contingency plans to protect against vendor outages, degraded performance, or sudden demand spikes.

• Source, evaluate, and manage relationships with neocloud and GPU infrastructure providers.
• Negotiate pricing, SLAs, commitments, contractual flexibility, and scaling terms.
• Create and maintain vendor scorecards (pricing, reliability, latency, responsiveness, and fit).
• Identify emerging vendors, negotiate trial capacity, and assess cost–performance tradeoffs.
• Develop a multi-vendor redundancy strategy to minimize single-provider risk.

• Stand up the core dashboards and operating cadence to monitor and manage (examples):
  • per GPU family utilization
  • utilization by contract type
  • idle capacity
  • blended cost per GPU hour
  • vendor latency / performance
    • error/outage risk indicators
• Help define a practical tool stack for capacity planning and financial analysis. Examples may include:
  • Spreadsheets: Excel / Google Sheets
  • Data & querying: SQL; data warehouses (e.g., Databricks/BigQuery)
  • BI / dashboards: Looker, Tableau, Metabase, Grafana (or equivalents)
  • Planning / FP&A platforms
  • Work management & documentation: ClickUp/Linear, Notion, Google Docs (or equivalents)

• Serve as the primary operational point of contact across vendors and internal teams for supply-side performance, risk, and escalations.
• Support Sales/GTM with capacity availability and supply risk inputs for large customer deals.
• Advise leadership on supply-side risks, mitigations, and operational opportunities.

• 5+ years in capacity operations, infrastructure operations, technical operations, cloud supply/vendor ops, or a closely related role.
• Demonstrated experience managing external infrastructure vendors (performance management, SLAs, commercial terms, escalation paths).
• Strong analytical skills and comfort with unit economics (cost drivers, margin, pricing inputs, forecasting).
• Experience building operating cadences and dashboards that drive action (not just reporting).
• Clear communicator who can align Engineering, Finance, Product, and GTM around priorities and tradeoffs.

• Prior experience with GPU/compute infrastructure markets, neocloud providers, or large-scale cloud procurement.
• Familiarity with SRE/infra concepts (availability, incident response, capacity buffers) and performance metrics (latency, error rates).
• Experience improving gross margin through contract mix optimization and vendor allocation strategies.

You’ll be the first person dedicated to supply-side operations and economics—setting the baseline metrics, processes, and vendor playbook that scale the business as demand grows.