At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department OverviewAt Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
The Command Center Software (CCSW) organization specializes in performing software and hardware delivery. The Command Center Software (CCSW) Platform Migration organization focus is on minimizing the customer's downtime during software upgrades in order to optimize their maintenance experience during the moments that matter.
Job Description
The Resource Service Manager (RSM) is responsible for the delivery of the Command Center Software (CCSW) Migration tasks per our customer’s contract. Through the management of the Project Managers, Technical Delivery teams, and Lifecycle Services teams, the RSM is accountable for the implementation, sustainment, and support of Command Center Software Maintenance contracts. Success is measured in terms of organizing and planning maintenance tasks per our customer contracts, on schedule delivery of those maintenance tasks, customer satisfaction, and establishing processes and procedures around continuously maintaining our customers.
Responsibilities
Contract Management: Accountable for the implementation, sustainment, and support of CCSW Maintenance contracts.
Team Leadership: Manage a team of professionals, including hiring, mentoring, performance management, and rewards planning.
Project Oversight: Ensure teams deliver contractual scope on schedule and within budget while maintaining high customer satisfaction.
Lifecycle Coordination: Work with ESI Lab leadership to test end-of-life (EOL) replacement devices and coordinate with Product Development to communicate product lifecycles. In addition, working with Contract Management to ensure our services and upgrade customer contractual obligations are met.
Operational Excellence: Oversee day-to-day operations, including forecasting (18-month cost forecasts), cost management, and resource allocation.
Process Improvement: Identify and drive organizational efficiencies and process improvements across departments.
Leads maintenance support programs and directs project team activities.
RSM is responsible for overseeing and providing support for the implementation of CCSW migration projects and will act and be recognized as the leader / focal point for all aspects of their teams assigned project(s).
Responsible for ensuring their team is delivering the contractual scope, on schedule and within budget, while maintaining customer satisfaction.
Working directly with the ESI Lab leadership to ensure devices replacing end of life (EOL) are thoroughly tested with procedures for deployment tested.
Working with Contract Management and Product Development/Management ensuring all product lifecycle is communicated in a timely manner for efficient delivery while working with the CCSW Contracts team to understand Motorola Solutions contractual responsibilities.
Utilizes PM tools (schedule, critical path analysis, budget, change order, risk assessment, action item log, etc) to analyze complex issues and develop resolutions for any issues related to assigned project(s).
The RSM is responsible for allocating all necessary resources to meet project objectives and provide high customer satisfaction.
Coordinates internal resources and third-party vendors for flawless execution.
Reports weekly to senior staff and manages relationships with all project resources.
Understands all nine areas of PMBOK project management.
Qualifications
Education/Experience: BA/BS degree with 15+ years of experience in project/program management or services management.
Industry Knowledge: Understanding of Motorola Solutions software organization and deployment of those software solutions; Experience with Public Safety communications, Military communications, Civil construction, or IT Networks.
Leadership: Proven experience managing a team of professionals and leading highly complex programs across organizational boundaries.
Tools: Proficient in Google Suite; Microsoft Office (Word, Excel, PowerPoint, Project) is a plus.
Certifications: PMP highly desired; CAPM or PM Masters Certificate is a plus.
Skills: Strong aggressive/creative problem-solving, negotiation, interpersonal, and presentation skills.
Travel: Ability to travel up to 25%.
Target Base Salary Range: $130,000 - $140,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-LD
Basic Requirements
Bachelor's Degree in Engineering, IT, Business, or related field.
Legal authorization to work in the U.S. indefinitely. Employer work permit sponsorship is not available for this position.
Travel Requirements25-50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
