Change Management Consultant (Claims)

#IN-DNI #LI-DNI

Company: CGIC
Department: Claims
Employment Type: Temporary Full-Time (18 months)
Work Model: Hybrid
Language: English is required, French is an asset.
Additional Information: This/these role(s) is/are currently vacant

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients. 

The Change Management Consultant, Claims plays a key role in supporting change initiatives within the Claims department. You will develop and lead actions and activities to increase awareness, knowledge, ability and the adoption of changes within Claims, working closely with leaders and other stakeholders. You will facilitate and/or recommend actions and activities to drive faster adoption of changes impacting Claims employees to ensure that business results are achieved.

• Lead development of change management and communications plans, and participate in the development of business readiness strategy and planning, business processes, and training plans.
• Work with Claims partners to identify potential people-side risks, anticipate issues and develop specific plans to mitigate or address the concerns, and apply a structured change management approach and methodology to support and enhance the people side of change.
• Facilitate, assess, identify and recommend actions, tools and activities to drive faster adoption of change. This includes opportunities in our knowledge, competency, expertise and skillsets required to be successful in our new reality.
• Provide leadership in the seamless integration of change management plans into project plans at all levels of the Claims organization.
• Support the development and delivery of impact assessment information to Claims partners and work closely with stakeholders to ensure effective integration of impact assessment findings.
• Accountable to support Claims partners in the use of readiness assessments, evaluating results and presenting findings. Develop and alter change plans to ensure that gaps are managed and that change is implemented, reinforced and sustained.
• Actively monitor and report change and business readiness progress to stakeholders and sponsors, anticipate and manage issues. Facilitate and communicate impacts and solutions, in conjunction with Claims leaders and partners.
• Act as an escalation point for issues and gaps related to project-based change. Work with Claims partners to develop and implement corrective actions.

• You build trusting relationships and demonstrate competency in the use of negotiation techniques and influencing skills in a manner that builds consensus amongst diverse groups.
• You foster innovation and continuous improvement with a focus on client experience.   
• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.  
• You successfully convey messages and demonstrate openness to exploring alternative points of view.  
• You apply strategic, data‑informed thinking to ask the right questions, understand end‑to‑end impact, and determine appropriate change solutions.

• 3-5 years of change management experience and a demonstrated history of success working on projects .
• Three (3) years of insurance, financial services or related experience and/or knowledge of claims business operations, supporting business processes, practices and systems.
• Excellent communication (verbal and written), facilitation, and presentation skills.
• Demonstrated ability to build trust-based relationships and influence outcomes at a senior leadership level.
• Certification in Prosci, ACMP, or other change management methodologies is an asset.

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate. 

• Training and development opportunities to grow your career. 
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with a supportive workplace culture.
• Volunteer opportunities to give back to your community.

Salary information​

Expected salary/hourly range $72,847 - $121,411 (min-max, full range).​

Salary placement​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​

Incentive/Variable pay ​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.