Arrange charter flights for new and established clients by responding to inquiries, recommending flight options, coordinating aircraft, scheduling, ground handling, catering, permits, and documentation. Build relationships with clients, brokers, and operators while resolving issues and maintaining accurate booking, invoicing, and interaction records. The role requires bilingual French and English communication, aviation or charter operations experience, strong organization, customer service skills, and flexibility for irregular hours and last-minute changes.
As a Charter Sales Representative, your role will involve assisting our established and new client base in arranging charter flights and providing exceptional customer service throughout the entire process. You will focus on responding to inquiries, coordinating flight logistics, and ensuring a smooth and satisfying experience for our valued customers.
Your key responsibilities will include :
- Interact with clients via phone, email, and in-person to understand their travel needs and provide information on available charter flight options. Respond promptly to inquiries, address concerns, and provide exceptional customer service at all times.
- Coordinate all aspects of charter flights, including flight scheduling, aircraft selection, ground handling, and catering arrangements. Liaise with internal teams and external partners to ensure seamless execution of charter flight logistics.
- Ensure all necessary documentation, permits, and licenses are in order for each charter flight.
- Build and maintain strong relationships with clients, charter brokers, and operators to foster customer loyalty and generate repeat business.
- Handle any issues or concerns that arise before, during, or after charter flights. Proactively find solutions, communicate effectively with clients, and collaborate with relevant teams to resolve problems and ensure client satisfaction.
- Maintain accurate and up-to-date records of client interactions, flight bookings, and prepare reports, invoices, and documentation as required.
Requirements
- Previous experience in aviation, travel, or customer service roles, preferably with exposure to charter flights for 2-3 years;
- Excellent communication and interpersonal skills;
- Strong verbal and written communication skills in both languages French and English;
- Reason: Contact with an international clientele speaking a language other than French.
- Attention to detail and organizational abilities;
- Familiarity with aviation regulations and charter flight operations;
- Demonstrate determination and resilience in high-pressure environments;
- Ability to work well under pressure and manage multiple tasks simultaneously;
- Customer-focused mindset with a passion for delivering exceptional service;
- Proficiency in relevant software and computer systems used in charter operations;
- Flexibility to work irregular hours and handle last-minute changes or emergencies.
Profile
If you have previous experience in charter flight operation and a passion for providing exceptional service to clients, the role of Charter Sales Representative offers an exciting opportunity to contribute to the success of Starlink Aviation charter flight operations.
Benefits
Our offer
- 100% Remote
- Flexible schedule;
- Experienced and dynamic team!
- Competitive salary/ benefits.
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