In this role, you'll manage client relationships and operational strategies for health plans, driving customer satisfaction, retention, and growth through data-driven insights and collaborative efforts across teams.
About us:
Foodsmart is the leading telenutrition and foodcare solution, backed by a robust network of Registered Dietitians. Our platform is designed to foster healthier food choices, drive lasting behavior change, and deliver long-term health outcomes. Through our highly personalized, digital platform, we guide our 2.2 million members—including those in employer-sponsored health plans, regional and national Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers—on a tailored journey to eating well while saving time and money.
Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the entire family, optimizing ingredients both at home and on the go. We partner with national and regional retailers across the U.S., many of whom accept SNAP/EBT, making healthier food more accessible. Additionally, we assist members with SNAP enrollment and management, providing tangible access to nutritious food. In 2024, Foodsmart secured a $200 million investment from TPG’s Rise Fund, which supports entrepreneurs dedicated to achieving the United Nations’ Sustainable Development Goals. This investment will help us expand our reach, particularly to low-income workers who are disproportionately affected by diet-related diseases.
At Foodsmart, our mission is to make nutritious food accessible and affordable for everyone, regardless of economic status. We are committed to a set of core values that shape our culture and work environment:
⚖️ Measured: We make data-driven, truth-seeking decisions.
💥 Impactful: We are fueled by achieving our mission and vision.
🙏 Collaborative: We help each other be better and create a positive environment.
📈 Hungry: We maintain a healthy growth mindset, seeking to overcome challenges with courage.
😊 Joyful: We take joy in each other, our work, and the privilege of doing this work.
Whether you're a dietitian, a commercial leader, or a technologist, working at Foodsmart means being part of a team that is passionate, supportive, and driven by a shared purpose. Join us in transforming the way people access and enjoy healthy food.
About the role:
As a Client Development Program Manager, you will focus will play a hybrid role designed for an individual who excels at both deep customer relationship management (CSM) and cross-functional operational leadership (Program Manager). The successful candidate will be responsible for directly managing a small book of business while also serving as a strategic operational overlay to our largest, most complex health plan customers. This role is pivotal in ensuring our customers realize maximum value from our products and services, driving high adoption, retention, and satisfaction. This role requires an individual who is both an exceptional customer advocate and an effective internal program leader, bridging the gap between customer needs and scalable company solutions.
You will:
- Partner with the primary Client Development Executive on select strategic accounts to provide program management support, including: Food Operations coordination, reporting metrics, outcomes tracking, etc…
- Provide first class account management from project launch through the contract lifecycle to ensure ongoing client satisfaction and support for a mid-market book of accounts.
- Level up relationships within your accounts to ensure we have sponsorship across the organization at both main point of contact and decision making levels to drive partnership success.
- Lead all key activities including ongoing service delivery, relationship building at the executive and lower levels, account strategy development, project expansion to meet growth targets and contract renewals.
- You will coordinate closely with your clients and Marketing to develop campaigns that drive clinically appropriate telenutrition adoption. You will also work with Product and Engineering teams on ongoing implementation needs, and other internal teams such as Finance, Sales and Clinical Operations.
- Manage annual revenue retention and growth for your client portfolio and develop / execute on account plans that support long-term growth and align with client and company goals.
- Understand data well and are data driven to make changes in account strategy. You will interpret and report out ROI and clinical metrics to our clients that are crucial value drivers to both their organizational success and Foodsmart relationship success.
- Be responsible for delivering marketing campaigns that drive enrollment and engagement that will ultimately lead to client satisfaction. Use previous marketing knowledge and experience to work closely with the Foodsmart marketing team to take existing materials and adapt them to your client needs, and to co-create marketing campaigns based on your clients' situations.
You are:
- Motivated, collaborative, a quick learner, self-sufficient, and driven by excellence in execution
- Knowledgeable of how health insurance companies serve members across LOBs (Medicare, Medicaid, Commercial) and have an understanding of health systems
- Experienced in working directly with marketing agencies/internal teams, and cross-functional internal and external teams
- Passionate about our company mission and impacting health outcomes at scale
- An excellent communicator, a strategic thinker and able to align multiple stakeholders to drive decisions and action
You have:
- 10+ years of experience in a healthcare consulting, healthcare services or clinical services company in a client facing/relationship development role. Experience in a startup or small company environment a plus
- A demonstrated history of exceeding performance based metrics with clients
- Experience in growing a book of business and exceeding ARR through client sales, upselling and contract renewals
- Experience in analyzing clinical outcomes, marketing data and campaign development
- Background working with executive level clients and gaining approvals on new strategies/tactics informed by regulatory filings and networking within the account
- Understanding of complex contracting and provider agreements within health plans as well as health system contracting processes
- Understanding of telehealth, wellness or nutrition space a plus
About our benefits and perks:
✅ Remote-First Company
✅ Unlimited PTO
✅ Flexible & remote location
✅ Healthcare Coverage (Medical, Dental, Vision)
✅ 401k, bonus, & stock options
✅ Registered Dietitian Sessions
✅ Wellness reimbursement
Foodsmart is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.
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