Client Success Lead | Internal Applications Only

Job Title

This application is open to existing POD Marketing employees only. You will not be contacted about your application if you are an external candidate

To learn about the intricacies of the role, please read this role overview: https://docs.google.com/document/d/12z69KZfClpRJvnQhZ1GDOmf_jpSqBq_-Rm8V1-8NYOc/edit?usp=sharing

Who Are You?

You are a high-performing account manager who consistently delivers strong results and knows how to build and maintain client relationships. You take ownership of your work, follow through on commitments, and hold a high bar for quality and performance.

You think beyond your own accounts. You notice patterns, gaps, and opportunities across the team and naturally bring forward ideas on how things could be improved. You’re not just focused on hitting your numbers; you care about how the team operates and how the business grows.

You are credible with your peers because you do the job well. You lead by example, not by title. You’re someone others trust, learn from, and turn to for support when they need help closing, positioning, or navigating a client situation. 

You communicate clearly and directly. You can translate between teams, simplify complex ideas, and bring structure to conversations between sales, marketing, and product.

What's The Role?

This role is a hybrid between account management and leadership/strategic support.

Approximately 70% of your time will be spent managing a portfolio of up to 20 client accounts. You are responsible for delivering strong performance, driving revenue, and maintaining a high level of client satisfaction within your book of business.

The remaining 30% of your time is focused on supporting the broader sales organization. This includes owning product rollout efforts, representing the account management and client perspective in product and marketing conversations, supporting peers in real-time selling situations, and contributing to strategy.

You will act as a bridge between account management, marketing, and product. Your role is to ensure that what we build, how we sell, and how we deliver are aligned with what actually works in practice.

This is not a people management role. You will not have direct reports and are not accountable for team performance. Your impact comes through execution, influence, and leading by example.

Responsibilities

Account Management

• Manage a portfolio of up to 20 client accounts with a high standard of performance
• Drive revenue growth, retention, and client satisfaction across your book of business
• Maintain strong, trust-based client relationships and proactively identify opportunities for expansion
• Deliver on timelines, ensure accuracy, and uphold quality standards across all client work
• Operate under the same expectations, targets, and performance standards as all account managers

Leadership & Strategic Support

Product & Inside Sales Support

• Take ownership of one product per quarter, supporting how it is positioned, sold, and adopted across the sales team
• Act as the primary representative of the account management and client perspective throughout the product lifecycle
• Maintain consistent 1:1 meetings with the product owner to provide structured, experience-based feedback
• Gather insights from your own accounts, sales team discussions, and direct conversations to identify trends, friction points, and opportunities
• Test new or evolving products within your own portfolio or controlled environments prior to formal rollout
• Identify gaps in positioning, packaging, and delivery, and contribute to refining the product before broader launch
• Partner with internal marketing to ensure the sales team has the tools needed to effectively sell (sell sheets, case studies, pitch decks, etc.)
• Deliver a structured quarterly training session to the account management team on your assigned product
• Reinforce best practices and improve consistency in how products are sold across the team

Peer Leadership

• Support peers in real-time selling situations, including joining calls when needed
• Share insights, strategies, and approaches that have proven effective in your own work
• Act as a resource for the team through influence, not authority

Brand Representation

• Represent the organization externally through speaking engagements, events, podcasts, and other opportunities as available
• Partner with internal marketing and sales leadership to strengthen brand presence and credibility in the market

Strategic Support

• Participate in management meetings, strategy sessions, and cross-functional discussions
• Represent the account management perspective and bring forward insights grounded in client experience
• Contribute to strategic initiatives, product development, and rollout planning as needed

Temporary Coverage

• Provide temporary coverage for client accounts when there are gaps in ownership, prioritizing account stability and performance
• Step in to support the team during periods of transition or when a sales manager is unavailable
• Shift focus away from leadership responsibilities when required to support business needs

Required Experience & Skills

• Legally able to work in Canada and located in Calgary, AB
• Bachelor’s degree or diploma in Business Administration, Communications, or a related field, or equivalent corporate work experience
• 2+ years of experience in sales and marketing account management
• Proven track record of managing and growing client relationships
• Strong communication skills, both written and verbal
• Ability to influence and support peers without formal authority
• Comfortable working cross-functionally with sales, marketing, and product teams
• Strong organizational and time management skills, with the ability to balance multiple priorities
• Ability to identify patterns, analyze feedback, and translate insights into actionable improvements
• Experience leading or contributing to product rollouts, training, or internal initiatives is an asset
• Experience in product management is considered an asset
  

Who is POD Marketing?

POD Marketing is a full-service agency that works across marketing, consulting, and HR to help clients solve real business challenges.

Behind that work is an incredible group of people. We put just as much care into supporting our team as we do our clients, creating an environment where people feel trusted, supported, and inspired to do their best work. This role sits within our Dental and Eye Care divisions (SmileShop Dental Marketing and Marketing4ECPs), working directly with practice owners to build and execute marketing strategies for their practices.

At POD, culture isn’t about perks (though we have those too). It’s about how you feel at work: accepted for who you are, encouraged to grow, and surrounded by people who want to see you succeed. That approach has earned us multiple awards, including recognition as one of Canada’s Most Admired Corporate Cultures.

To learn more about our culture, watch this video: https://youtu.be/1WZ8tAnATNs, visit the POD Marketing YouTube channel and check out our reviews on Glassdoor.

What's in it for You?

At POD Marketing, we work hard, have fun, and genuinely support each other. We believe people do their best work when they feel valued, trusted, and balanced; and we’ve built an environment that makes that possible.

You’ll enjoy three weeks of paid vacation, twelve flex days, a Passion Day to spend however you choose, and a company-wide MeMonday to prioritize mental health. We offer a thirty-day remote work policy for when you need a change of scenery, twenty-six hours of paid volunteer time each year, and a comprehensive benefits package that includes health, dental, vision, and spending accounts.

Growth and development are part of life here. You’ll have access to mentorship, leadership programs like LEAD, and ongoing learning opportunities designed to help you grow your skills and career. You’ll also have regular one-on-one check-ins, quarterly performance conversations, and a culture of continuous feedback that keeps you supported and clear on expectations.

Our downtown Calgary office is bright, modern, and stocked with good coffee, snacks, and great people. We offer discounts with local vendors and a culture that’s collaborative, energetic, and built on trust and respect.

How to Apply

At POD, we believe “that most job requirements and conceptual knowledge are easily trainable. But you can’t teach drive, ambition, or passion.” (Take a look at this article, Finding Your Unicorn, written by our President, Kevin Wilhelm). Our hiring managers consider alignment with our core values and passion for our company culture to be as valuable as experience and education. 

Finding the right fit is important to us, and we put real care into reviewing applications. This is your chance to show us who you are: your voice, your attention to detail, and your excitement about joining the team. Take a few extra minutes to help us see why this opportunity is the right fit for you.

We often see strong candidates miss out because of preventable issues like missing cover letters, referencing the wrong job title or company, or submitting unedited AI-generated content. We encourage the use of AI to streamline your process, but your application should still reflect your voice and accuracy. If this role excites you, let that show in how you apply.

A few tips to stand out:

• Submit an up-to-date resume that highlights the skills and experience we are looking for
• Include a personalized cover letter or a video cover letter (one is required, both are not necessary)
• Share why this specific role excites you and how your background connects to it
• Make sure your application is error-free (especially the basics like company name and job title)
• Answer the application questions with intention. Your responses don't need to be long; quality over quantity matters!
• If you use AI, review and edit so it sounds like you and is factually correct (no - passion and innovation are not our core values, no matter what ChatGPT tells you)
• Review the posted salary range before you apply and make sure it aligns with what you’re comfortable with
• If you choose to submit a video cover letter, keep it short and engaging (under 2 minutes, please!)

Always apply through our website: https://www.podmarketinginc.com/careers/. We will reach out by email if you are selected for the next step. Either way, we appreciate your interest and the time you spent getting to know us.

At POD Marketing, we believe in creating an inclusive work environment, which is why we’re proud to be an equal opportunity employer. We consider and evaluate all qualified candidates based on their qualifications without discrimination based on race, colour, religion, age, gender, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other legally protected characteristics.