BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this may be your next great opportunity.
As a Client Success Specialist, you’ll be responsible for communicating directly with clients, primarily through phone, video conference, and email. You will work closely with our internal Product and Cybersecurity teams to ensure a flawless experience with BlackCloak from the beginning. Reporting directly to the Client Success Team Lead, you will help to ensure the successful adoption of the BlackCloak platform and participate in activities to drive on-going value for the client. The ideal candidate will also have a strong interest in furthering their knowledge in cybersecurity and privacy and has a passion for delivering outstanding and memorable experiences and delighting clients always.
What You Will Do
- Support the Client Success team to ensure individual, team, company and client success.
- Participate in client onboarding sessions.
- Assist in the creation of client onboarding materials and follow-up activities.
- Conduct periodic outreach to existing clients to ensure clients are utilizing the BlackCloak platform to its fullest extent.
- Assist with responding to customer inquiries and coordinating resources to meet those needs.
- Participate in client support sessions.
- Manage and record client interactions within the BlackCloak set of Client Success tools.
- Contribute to client communications and education initiatives.
- Maintain working knowledge of BlackCloak’s solutions, platform features, and best practices.
- Support external and internal customer-facing initiatives and events.
- Participate in on-call shifts for client support, including nights and weekends, or as needed.
What You Need to be Successful
- 3 years of experience in a Customer Success or IT help desk role
- Experience working with executive level clients is a plus
- 2+ year(s) of relevant experience, preferably in areas such as cybersecurity, privacy, identity theft, fraud, data breach management, or risk and compliance is a plus
- CompTIA Security+ or similar security experience is a plus
- Ability to display highly developed customer service soft skills including empathy and relationship building skills
- Ability to work under pressure, organize and prioritize responsibilities
- Ability to work in a remote environment with a high degree autonomy
- Attention to detail and accuracy is a must
- Exceptional verbal and written communication skills; must be able to resolve client issues via phone and/or email
- Willingness to travel in limited circumstances
About BlackCloak
BlackCloak is an extremely fast-growing company in an entirely new product category. We have amazing product fit validated by industry awards and an impressive client base of Fortune 500 companies across all industries.
BlackCloak offers a competitive salary, exceptional benefits, and a dynamic work environment. Below is a quick summary of BlackCloak’s generous benefits package for full-time employees includes:
- 100% Remote Company100% employer-paid coverage for employees & 50% employer-paid coverage
for dependents for medical (3 plan options), dental and vision plans.
- Health Savings Account with BlackCloak contributions.
- 100% Employer-paid life & short- and long-term disability insurance
- 401k with both traditional and roth options & an employer match for traditional contributions
- Company Equity Vacation and Sick Leave
- 10 Paid Company Holidays
- Wellness Days
- Paid Parental Leave
- Multiple off-sites and virtual events throughout the year
- In-home office stipend
We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
Learn More about Us
Website: https://blackcloak.io
LinkedIn: /blackcloak
Twitter: @BlackCloakCyber
White Paper: https://bc.blackcloak.io/quantifying-the-business-need-for-digital-executive-protection-report-download
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