The Cloud Operations Engineer I will support AWS environments, troubleshoot issues, and assist with project delivery while collaborating with various teams.
The Company
2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.
Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
Join our award-winning team in transforming an essential industry that powers communities across the Americas.
Position Overview
We’re looking for a Cloud Operations Engineer I to join our Infrastructure Team and help support the backbone of how we deliver for our clients. You’ll work hands-on in our AWS environments every day, helping provision and tune systems, digging into performance issues, and supporting the integrations and configurations that keep projects moving through implementation, testing, and launch.
You’ll work closely with our Service Delivery and Product teams, jumping in wherever needed to make sure environments are stable, secure, and ready for the next milestone. If you’re someone who picks things up quickly, follows runbooks but isn’t afraid to suggest improvements, and can juggle ongoing and incoming requests with a calm, organized approach while using AI tools to troubleshoot, automate, and work smarter, you’ll thrive here. At SpryPoint, our reputation is built on the reliability of our products and the quality of our client experience, and our Infrastructure team plays a big part in making that happen.
🛠 Responsibilities
- Support incoming requests for environment provisioning, IP whitelisting, domain whitelabelling, integrations, access, database refresh coordination, and general troubleshooting through Jira Service Management.
- Provision and maintain AWS environments using Elastic Beanstalk, EC2, ECS, RDS PostgreSQL and Aurora Serverless v2, DynamoDB, Route 53, VPC networking, and S3.
- Investigate infrastructure and application performance issues using observability tools, logs, metrics, and Linux-level debugging.
- Review database metrics and connection patterns to identify performance concerns and escalate deeper SQL or indexing issues to development teams when needed.
- Support project teams through onboarding, testing cycles, mock go-lives, and scheduled production go-lives.
- Take part in scheduled maintenance work including patching, scaling, certificate updates, and configuration adjustments.
- Help maintain and tune monitoring and alerting to ensure issues are identified proactively.
- Assist with incident investigations and contribute to follow-up actions and root cause analysis when issues impact client environments.
- Build or extend automation using Python or Bash to streamline recurring operational workflows.
- Work with NGINX logs, service logs, and application logs to help identify and resolve issues across the stack.
- Document workflows, environment procedures, and runbooks clearly in Confluence to support consistency and knowledge sharing across the team.
- Keep accurate operational records in Jira, including change management updates, time tracking, and environment notes, as part of our delivery and compliance processes.
- Apply security best practices when managing environments, including IAM permissions, patching, access controls, and compliance considerations.
- Participate in routine backup validation, environment restores, or DR practice exercises when needed.
- Communicate clearly with internal teams and occasionally with client-facing teams to help unblock issues and keep delivery moving.
- Use AI tools to speed up troubleshooting, improve documentation, and enhance overall operational efficiency.
💡 Required Skills
- Experience with AWS services such as EC2, Elastic Beanstalk, ECS, RDS PostgreSQL, Route 53, VPC networking, and S3.
- Comfort working in Linux environments with strong troubleshooting instincts.
- Comfort working with relational databases, ideally PostgreSQL, including reviewing metrics, understanding connection patterns, and spotting early indicators of performance issues.
- Practical scripting experience with Python and Bash.
- Ability to balance and prioritize a steady stream of requests across multiple active projects.
- Clear, concise communication skills and a collaborative approach with project teams.
- Curiosity, adaptability, and motivation to learn new tools and technologies.
- Interest in using AI tools to accelerate learning, troubleshoot efficiently, and enhance day-to-day workflows.
⭐ Preferred Skills
- Experience with observability or monitoring platforms.
- Familiarity with NGINX and reverse proxy configuration.
- Background supporting project-based or client-delivery teams.
- Awareness of cloud cost considerations and environment optimization.
Our Exciting Hiring Process!
We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. Here’s a peek into our hiring process for this position, so you know exactly what to expect:
👋 Stage 1: 30-minutes Recruiter Interview
We'll dive into your professional background and experience, share more about SpryPoint and the role, and answer any burning questions you might have.
👥 Stage 2: 45-minutes Hiring Manager Interview with TJ Lewis, DevOps Manager
This is a great opportunity to discuss your career goals and high-level technical experience, and to learn how we can support your growth and aspirations.
🧑💻 Stage 3: Take Home Exercise
The test has a 3-day deadline and focuses on your CloudOps expertise. We’re not looking for perfection; we’re more interested in understanding your approach to problem-solving.
👥 Stage 4: 1-hour Technical Interview
You’ll present your take home assignment to the team, we’re interested in both your final solution and your thought process in getting there. This is a great chance to showcase your technical skills and see if there’s a strong team fit.
👥 Stage 5: 30-minutes Final Interview with Jason, Director of Software Development
This is your chance to share your values and experiences so we can understand your fit with our team culture.
🚀 Stage 6: References/Offer
We'll check your references to confirm all the great things we've learned about you. If all goes well, we’ll be thrilled to extend an offer and welcome you to the team!
💫 Expect More From Your Career at SpryPoint
🚀 Work your way - Remote-first environment with flexible working hours across North America
💰 Competitive Total Rewards - Comprehensive compensation package that grows with you
💻 Complete Setup - MacBook + $500 to create your ideal home workspace
🏥 Total Wellness - Health, dental, vision, and life insurance from day one
🏝️ Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days
📈 Future Security - RRSP (Canada) and 401k (US) matching programs
🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
🧳 Team Connection - Annual company events and team offsites that bring us together
Professional Identity Verification
To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.
Equal Opportunity & Inclusion
SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
Accommodations
Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.
Top Skills
Aurora Serverless V2
AWS
Bash
DynamoDB
Ec2
Ecs
Elastic Beanstalk
Linux
Python
Rds Postgresql
Route 53
S3
Vpc Networking
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