Cloud VDI Engineering Lead

Address:

Develops and implements Cloud Virtual Desktop Infrastructure & platform solutions for BMO. Develops strategic technology based on technical and business needs to support anticipated business strategies and organizational growth. Designs, builds / installs, tests, maintains, monitors and upgrades infrastructure such as computing platforms, servers and networks. Ensures consistent image management, application delivery, scaling efficiency, performance monitoring, and continuous improvements across the VDI environment. Understands current and future technical cloud compute, operating system, security, and system services layers. Performs capacity workload modeling and availability analysis for a variety of platforms and environments. Implements disaster recovery procedures and troubleshoots any network and connectivity issues in a timely manner, with minimal disruption to normal functioning. Works with stakeholders and recommends cloud solutions based on engineering requirements. Ensures that systems and infrastructure align with business value and are technically sound and well-integrated. Responds immediately to critical connectivity and access issues by evaluating solutions, coordinating recovery and ensuring resolution. While this is not an operations role, after hours support may occasionally be required. Acts as the primary technical liaison between Cloud VDI Infrastructure and other IT teams, vendors and partners, as well as the business to design infrastructure solutions.

• Develops, communicates and presents Cloud VDI solutions to peer engineering teams, technical and non-technical audiences.
• Collaborates with business stakeholders and platform owners to understand their functional and non-functional requirements, translating their needs into a Cloud based Virtual Desktop solution. 
• Develops and maintains Architecture and Detailed Design documentation, including diagrams for the end-to-end Cloud VDI solutions.
• Conducts feasibility studies to determine the likelihood of proposed project's success in the current environment.​
• Oversees Virtual Desktop Image provisioning, image creation, image optimization, and versioning.
• Identifies, tests and implements policies for security hardening, optimization, feature enhancements, provisioning, dynamic groups and role-based access.
• Conducts frequent environment assessments to ensure all Cloud VDI best practices are in place, reports on any findings and supports in developing improvement strategies based on the findings.​
• Leads Disaster Recovery planning, testing, and operational readiness efforts as they pertain to the Cloud VDI solutions. 
• Creates test plans, conducts testing in Dev/QA and develops implementation guides along with support documentation.
• Manages and coordinates the release of changes into production applying standardized procedures and minimizing risk to existing services.
• Monitors and maintains reporting on licensing, costs, performance, and connectivity for Cloud VDI environment.
• Coordinates with QA and Application teams for testing image, app updates and any other changes that have potential impact to the environment. 
• Provides guidance and leadership for business and technical teams requiring applications to be packaged via SCCM or Intune.
• Enhances and automates processes while transitioning workloads to the cloud.
• Conducts technical knowledge sharing sessions and provides mentoring for engineering peers and supporting teams.
• Works to determine enterprise security controls and identify any threats to the infrastructure. ​
• Diagnoses complex network, storage and VDI issues and implements corrective solutions​.
• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

Intermediate level of proficiency:

• Configuration management.
• Systems administration.
• Scripting languages.
• IT infrastructure library.
• Root cause analysis.
• Troubleshooting.
• Cloud computing.
• Cybersecurity and privacy concepts, principles and solutions.
• IT automation – Digital First.
• Building and managing relationships.
• Adaptability.
• Citrix DaaS.

Advanced level of proficiency:

• Windows 365 Cloud PC
• Network routing, switching, and security.
• Virtualization and virtual machines.
• Operating Systems and Platforms.
• Infrastructure as code (IaC).
• Quality assurance and control.
• Continuous improvement management.
• Communicating with impact.
• Customer Centricity.
• Version control.
• Verbal & written communication skills.
• Analytical and problem solving skills.
• Influence skills.
• Collaboration & team skills; with a focus on cross-group collaboration.
• Able to manage ambiguity.
• Data driven decision making.
• Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Seasoned professional with a combination of education, experience and industry knowledge.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.