Community Manager (12 Month - Maternity Leave Contract)

Position Summary

We are looking for a Community Manager to join our growing customer experience team to work on a contract basis, a maternity leave coverage, for a 12-month term.

As a Community Manager on the Customer Experience team, you will play a critical role in fostering connection, peer learning, and practitioner success within the Practice Better community. This role is responsible for developing educational content and Done-For-You resources, facilitating community discussions and events, and creating engagement programs that help practitioners build thriving practices.

You'll work across community management, adoption, retention, and expansion by building meaningful connections with practitioners, creating ready-to-use resources informed by customer needs, and championing a peer-learning culture. Partnering closely with Support, Lifecycle, Partnerships, and Product teams, you'll help ensure practitioners receive valuable support and resources at the right time, and that community insights continuously inform how we improve the platform and the practitioner journey.

This role operates in a fast-paced, evolving environment and is ideal for someone who enjoys facilitating conversations, experimenting with scalable engagement approaches, and using data to drive community growth. You'll have meaningful ownership in defining what an engaged, self-sustaining practitioner community looks like at Practice Better — and how it scales as we grow.

Note: Practice Better is a remote-first company with team members across North America. However, this particular role is currently open to Canadian-based candidates only, and preference will be given to applicants legally authorized to work in Canada.

What You'll Be Doing

You'll help practitioners succeed at scale by designing and facilitating community programs and resources. This role is focused on building from the ground up how Practice Better creates connection, peer learning, and practitioner support through educational content, engagement initiatives, and data-informed programs that drive adoption, retention and long-term value across our community members.

Specifically, you will:

• Manage and grow the Practice Better community by facilitating discussions, responding to member questions, and fostering peer connections 
• Develop and deliver educational content and Done-For-You resources informed by community member feedback including form and program templates, and other practice-building tools that practitioners can implement immediately with their clients
• Plan and facilitate community events and peer-learning programs including community roundtables and practitioner panel events 
• Write and coordinate communications for the community including engagement questions and polls, feature release announcements, event invite emails and event page descriptions, as well as other community announcements
• Champion a peer-learning culture in the community that continuously improves self-service resources, community-driven support, and practitioner connections
• Build and maintain meaningful connections with community members to understand their evolving priorities, helping uncover opportunities where Practice Better can drive platform value and business outcomes for practitioners
• Collaborate with Practice Better leaders across Support, Lifecycle, Partnerships, and Product teams to align on practitioner needs, prioritize community initiatives, and create valuable touchpoints throughout the customer journey
• Create and execute community engagement initiatives with clear goals, consistent performance tracking, and measurement of key metrics like membership rate, Monthly Active Users (MAU%), and GRR uplift to drive adoption and engagement

Key Performance Areas

You'll be accountable for:

• Improve Gross Revenue Retention % (GRR) for community members
• Drive engagement (MAU%) within the community
• Grow community membership rate (% of Practice Better customers who are community members)
• Use data to inform decisions, prioritize efforts, and demonstrate impact

What You Bring

• 2+ years of community management experience building engagement programs, facilitating discussions and live events, and creating educational content for a practitioner audience
• Experience in the health and wellness industry as a practitioner or working directly with practitioner customers, giving you authentic understanding of their business challenges and needs
• A builder mindset - you're energized by working through ambiguity and helping create structure where none exists
• Data-informed, curious, and adaptable - you use data to make decisions, ask better questions, and seek solutions rather than perfection
• Systems-oriented thinking - you look for patterns and scalable solutions rather than focusing only on one-off initiatives
• Proven ability to build educational content and engagement programs with a sharp focus on execution, measurement, and iteration with a strong understanding of community metrics (membership rates, MAU, engagement, etc.) and how to influence them
• Strong writing skills - you have the ability to adapt tone across different formats - from casual community posts and engagement questions to polished event descriptions and practitioner-facing resources
• Experience facilitating community discussions and events, with confidence presenting on live events and creating welcoming spaces for peer learning
• Strong communication and collaboration skills, with a bias for clarity and action
• Comfortable managing multiple initiatives simultaneously including content creation, event planning, communications, and performance tracking in a fast-moving environment
• Strong cross-functional collaborator with Support, Lifecycle, Partnerships, and Product teams
• High level of empathy, patience and professionalism in handling community interactions.
• Experience in SaaS, customer-facing, or community management roles preferred

Bonus Points

• You have experience in the health and wellness industry or working with practitioners (nutritionists, dietitians, naturopaths, health coaches)
• Knowledge of or technical proficiency with both Practice Better and That Clean Life software platforms 

Compensation & Pay Transparency

At Practice Better, we believe in pay transparency, equity, and fairness. We benchmark compensation against similar-stage, high-growth SaaS companies in both Canada and the United States and review our salary bands regularly to ensure they remain competitive and aligned with market trends.

Each role has a defined pay range based on its level, scope, and geographic location. Final offers are determined by several factors, including experience, demonstrated skills, and location, to ensure consistency and equity across our team.

Anticipated Base Salary Range (Canada): $80,000 - $85,000 per year CAD

We take a holistic approach to compensation, combining salary, bonus, equity, benefits, and flexibility. Our goal is to provide total rewards that support both your professional growth and personal well-being.

The range above reflects our expected compensation for this role, based on current market data. Final offers may vary depending on factors such as location, skills, depth of experience, and relevant certifications. All compensation ranges are reviewed regularly and may evolve over time to reflect changes in the market.

What We Offer

Comprehensive Benefits

We offer a robust benefits package for full-time employees, including health, dental, and vision coverage from day 1

Remote-First, Connected Culture
Our remote-first model gives you autonomy and flexibility, with optional access to our downtown Toronto office for in-person collaboration. We also host regular off-sites and team gatherings across North America, because connection, creativity, and shared moments matter.

Wellness and Growth

• Unlimited vacation, built on trust, clear expectations, and real support for taking time off
• Comprehensive health and dental benefits from day 1
• Regular virtual company-wide events, lunches, and team socials to stay connected